Pros
Decent pay when they actually pay you, and a great benefits package.
Cons
~ Concentrix is extremely unstable regarding payroll, and is disorganized and administratively ineffective in general. They are a giant corporation who hires good people and very systematically grinds them down, usually into a state of anxiety and depression, or misery. ~ They will promote you (Pro), but they will demote you just as quickly. They have been known to do this for no reason and/or with shaky criteria, thereby causing massive work and life stress for the employee as this touches on pay rate. ~ They have been known to promote someone who cannot even spell the words ‘assistance’ or ‘due’ over an honest to goodness amazing employee complete with spelling skills and much, much more. ~ They have been known to keep sexist people in power. ~ They have been known to allow you a stable pay rate for over a year's time (1.5 years for me) then cut it for no fault of the employee, again due to their rapidly changing policies, and again causing massive life stress for the employee. ~ They don't have a payroll department to help cut their costs, so they have their untrained staff do payroll which creates many issues. On top of a dysfunctional home base payroll department, Concentrix payroll is an administrative disaster. ~ They have been known to more than quadruple your workload and continue to trickle more into it, causing massive work stress. ~ They have been known to change your position by force and therefore change your boss by default every few months, causing massive work stress. ~ They have been known to change policies as often as once per week, and the communication of these policies is shaky at best. ~ They have been known to do things such as tell you it's reasonable to ask you to wake up in the middle of your 'sleep cycle' to accommodate one of these rapidly changing policies, not help resolve the issue while telling you it's not an issue, not thank you after you've resolved the issue for them, and simply tell you they've done nothing illegal when you broach this issue with HR. ~ They have been known to owe employees money for months...even close to a year. ~ They have been known to offer fabulous benefits then increase regulations on them until in some cases, you can barely use them anymore. ~ They have been known to demote you from a position, cut your pay, indicating that it was no fault of your own, then turn around and ask you to complete responsibilities that were in your old job role, while you’re at your new and lower pay rate. ~ They have been known to ask you to work from home while you are sick. ~ They are unstable, unreliable, and unfair in their schedules and schedule changes and do not give them to people who NEED them, but give them to people who want them. This bothers me because I watched them put one of my best employees through 6 months of horrible life stress regarding children and rides to school and living far away, while people who didn’t actually need the schedule change were getting them like candy. ~ Finally - and this is what ended it for me - after having slowly destroyed my life for 1 year (health, sanity, and personal life) due to trying to work hard and do a good job for Concentrix, I received an undeserved (no fault of mine) demotion due to a management restructuring. When I filed an HR complaint about the loss of life prior to the demotion, and the loss of pay after 1.5 years at the same pay rate, the complaint was literally not addressed. Instead of addressing the outstanding HR issue, I was called ON MY DAY OFF by HR and was told to quit complaining, and that this was how the job is, and if I don’t accept it, am I going to quit? I was asked if I was quitting at least three times throughout this conversation, indicating to me that the reason for the call was basic scolding & pressuring me to quit. So this is what happens when you give your all to Concentrix. I do not recommend doing it. ~ Of the 11 companies I’ve worked for, Concentrix has easily been the worst. And this isn’t due to the people I was working with that I just couldn’t take anymore, or the work itself becoming horribly annoying, or any of that - I had to leave this job directly because of Concentrix policy and procedure.
