Is Concentrix a good company to work for as a Tech Support?

Tech Support professionals working at Concentrix have rated their employer with 2.8 out of 5 stars in 153 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Tech Support Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at Concentrix .

Does Concentrix pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at Concentrix with 3.1 out of 5 stars based on 153 anonymously submitted employee reviews. This is 14.9% worse than the company average rating for salary and benefits. Find out more about Tech Support salaries at Concentrix.

How happy are Tech Support professionals working at Concentrix?

42% of Tech Support employees at Concentrix would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Tech Support professionals have also rated Concentrix with a 2.9 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.2 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1843) , Agente De Atendimento (1637) , Customer Service Advisor (1430) , Customer Service Representative (CSR) (1290) , Advisor (961) , Customer Service Agent (742) , Customer Service (644) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (538) , Customer Advisor (432) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1254 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1143 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1106 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 906 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 846 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2962 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2071 reviews)); "Very demanding and low very low pay" ((in 1232 reviews)); "Extended working hours" ((in 332 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 328 reviews))

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Concentrix

Concentrix Tech Support reviews

2.8

42% would recommend to a friend

(153 total reviews)

Chris Caldwell

59% approve of CEO

36% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.2

Culture & values

3.1

Senior management

3.1

Compensation and benefits

2.9

Work/Life balance

2.9

Career opportunities

Tech Support employees have rated Concentrix with 2.8 out of 5 stars, based on 153 company reviews on Glassdoor. This indicates that most Tech Support professionals have an average working experience there. Concentrix is rated 27% below average by Tech Support professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

153 reviews

4.0

May 2, 2024

Overall a good company just need some updates.

Tech support

Recommend

CEO approval

Business Outlook

Pros

Work culture, Job security, Transportation, Office, Work from home, mediocre work Pressure.

Cons

Mobile not allowed in production floor, Salary structure needs some updates and appraisal, Public Holidays should be provided.

3.0

Apr 21, 2024

Great contract .. bad company

Tech support

Recommend

CEO approval

Business Outlook

Pros

Good pay Good incentives Full time houes

Cons

They train you all the way .. but expect 100 percent satisifaction

1.0

Feb 11, 2024

Employees treated like AI

Tech support

Recommend

CEO approval

Business Outlook

Pros

Home office - that’s the only thing that honestly keeps you going. Salary payed on time.

Cons

Have to work 365/year, some shifts are till 11pm. Regaring working holidays, company created system that only makes you pay double if holiday was on chosen week day… Working with clients mostly very toxic and draining. You are like therapist, customer service, tech support, tester, AI with multitasking function and very much pressed from the top all the time. You are In need to work on multiple cases in the same time for example with two real time chats in the same time. No benefits apart from funny little 40 or 50€ bonus card per month

Concentrix Response

Hello, Thank you for your review! It's unfortunate to hear that you were dissatisfied with your work environment. At Concentrix + Webhelp, we're always for ways to improve the way we serve our game changers, so we appreciate this feedback. We would like to learn more about your experiences so that we can make a change. For that please email EB-DACH@webhelp.com. Best wishes for your future, Your Concentrix + Webhelp-team

Viewing 46 - 48 of 153 Reviews

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Jobs at Concentrix

Customer Service / Tech Support Rep – Tech Products (On-Site)

Customer Service Rep - Tech Products (Seasonal, Remote)

Customer Service / Tech Support Rep – Tech Products (On-Site)

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Concentrix Tech Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Overall a good company just need some updates.

Great contract .. bad company

Employees treated like AI

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