Customer Service Representative
Pros
- Decent work hours for a call center, although I was given incorrect information in the interview. I was told there are only two shifts (7am -3pm & 10am -7pm). Everyone is on a different schedule that falls in between the hours of 7am and 7pm, which could be a con if you have specific hours of availability because the schedules appear to be randomized. - Free food occasionally if your team performs well. Even if you don't perform well, there's usually left overs in the break room after everyone has been served for lunch.
Cons
- As I waited for my interview, I overheard an HR manager loudly gossiping about other employees. That is so unprofessional. That should have been a sign that this is not the company for me. On day one of training, I felt like I was a student in middle school all over again. There were constant threats of termination for people having their cellphones in the hallway. - Poor pay for the amount of stress we have to deal with on a daily basis. - You will have the same conversation with customers again & again & again & AGAIN over circumstances which are beyond your control until it drives you insane. - You are forced to take calls even when the phone system is not working properly. You'll be frustrated. The customers will be frustrated. - Poor team leads and management. Although that's not the case for everyone, I'm not sure how some of these people got promoted. Some of my coworkers who have a good work ethic have been working 7-8 years and still are in the same position as a CSR, while others have been promoted and are nowhere to be found when you need them. - Lack of training. The company recently switched to a new CRM and got a new website & app for one of it's major clients and there was no proper training the week prior to the launch of the new system as promised. - Poor communication amongst all levels of management and staff. Information changes daily, and sometimes hourly. Everyone is on a different page. Perhaps, there should be daily team meetings prior to every shift to discuss important details and changes.