Wasted Potential due to Poor Management
Pros
IF you have the capability of keeping to yourself and maintaining fake energy long enough to get out of your probationary period, you can make lateral moves in the company and work under management in departments outside of Call Center. For anyone without education or work experience, that may beneficial for the sake of building a resume to sell yourself to future employers. The Call Center job itself is actually easy, poor management just tarnishes the experience.
Cons
Extremely disorganized company: First day of training, I was sent home due to staff being behind on onboarding paperwork. First week of training, there were no trainers. They required everyone to still arrive every day. Second week of training, one trainer arrived but unknowingly to us, was training two classes, so she would be gone for hours on end and then send us to lunch but never return for the remainder of our shift. Third week of training, the addt'l trainers arrived but started the training process from the very beginning, repeating some of the things the previous trainer did go over. This extended training time for us. One of the trainers was known for repeatedly causing scenes and arguing with trainees. Once you start the job, it's a sh-- show. You are micromanaged to the point, managers will wait for you outside of bathroom stalls. There's unequal treatment. If an employee puts in a complaint, then all other employees deal with repercussions. For example, someone quit and filed a complaint. As a result, everyone in the office started receiving several write-ups (up to 5+ for attendance) that accumulated from training, even though they were previously excused.