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      DHL

      Engaged Employer

      DHL reviews

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      3.8

      73% would recommend to a friend

      (3,338 total reviews)
      avatar

      Dr. Tobias Meyer

      83% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.5

      Career opportunities

      3.3

      Senior management

      DHL has an employee rating of 3.8 out of 5 stars, based on 3,338 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Nov 5, 2025

      It is all going down

      Associate project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big company, in theory, lot of areas to get experience and grow.

      Cons

      For the last 4 years my manager is blocking my promotion with really bad excuses, such as: he need to know me better, or, (he borrowed me to another team to work for them as they were short of employees) you were working for other team therefore I cannot promote you as you were not working for my team (acting like it was my decision), or that I am missing a certificate which he called "useless" and "waste of money" when I asked if company could pay for it - but it was not a problem to use it against me. HR are aware of this, but as they said: that is not right, but this is strictly the manager's decision". With the company policy to hire almost only in India, there are no opportunities locally, so it is either start looking for a job outside or stay hoping for a change. Moving to other business units is also almost impossible. I had a couple of meetings regarding that, but they do not recognise skills and experience gained in other parts of our organisation, and rather hire externally or inside their business unit.

      avatar
      DHL Response
      6mo
      Dear colleague, Thank you for sharing your experience and for your long-term commitment to DHL. We’re glad to hear you recognize the size and diversity of our organization and the potential for growth and learning across different areas. We’re truly sorry to hear about the challenges you’ve faced regarding career progression and internal mobility. Your feedback is important, and we take concerns about fairness and transparency seriously. We are continuously working to improve our talent development processes and ensure that opportunities are accessible and based on merit. Your insights help us identify areas where we need to do better, and we appreciate your honesty. Thank you for being part of our team and for helping us grow. Greetings to all in Prague, Your DHL Team
      2.0
      Oct 27, 2025

      micromanage

      Junior associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Good colleague, senior, and supervisor. Very helpful. -Working environment was very was excellent. - Atmosphere within team was supportive and positive.

      Cons

      - upper management was horrible in decision making. - reducing agent flexibility every month with strict regulation in the name of 'manipulation'. - involving HR in daily processing. - incompetence HR to follow employee act especially regarding overtime and in-lieu leaves. - agent has to take care of many things, volume, quality, line efficiency, quality framework, multi line, even meal break time was decided by management. - ironically, HR and upper management seem to be working together to create a very uncomfortable environment for agents, the complete opposite of their goals of building a great place to work. - the management tends to micromanage (itrack) and look for small mistakes rather than trusting agent to perform.

      avatar
      DHL Response
      7mo
      Dear colleague, Thanks for sharing your experience. We are glad to read that you had a supportive team and a positive working atmosphere. That’s something we really value. We are truly sorry to learn about the challenges you faced with upper management and HR. It’s concerning to read about the micromanagement and strict regulations that made your experience uncomfortable. We want to foster an environment where our agents feel trusted and empowered to perform their best work. Your feedback about decision-making and HR processes is crucial, and we take it seriously. While it’s disappointing to read that past feedback hasn’t led to meaningful changes, we appreciate your honesty. We are committed to improving and creating a better workplace for everyone, and your insights will help us in that journey. Thank you again for your input. We wish you all the best in your future endeavors! Take care, Your DHL Team
      1.0
      May 29, 2025

      Poor management

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training is sufficient Some career development paths

      Cons

      Poor management Very stringent policies

      avatar
      DHL Response
      1y
      Hello, Thank you for taking the time to share your feedback about your experience at DHL. We truly appreciate your insights, as they are invaluable in helping us understand the areas where we can improve. We’re glad to hear that you found the training sufficient and recognized the potential for career development. These aspects are important to us, and we strive to provide our employees with the tools they need to succeed and grow. However, we are genuinely sorry to learn about your concerns regarding management and policies. Your experience matters, and we understand how impactful effective leadership can be on your overall job satisfaction. We are committed to fostering a supportive environment and will take your feedback into consideration as we continue to enhance our management practices. Thank you once again for your feedback, and we wish you all the best in your future endeavors. Warm regards to Nottingham, Your DHL Team
      Viewing 61 - 63 of 3,338 Reviews
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      ReviewsDHL reviews

      Glassdoor has 6,439 DHL reviews submitted anonymously by DHL employees. Read employee reviews and ratings on Glassdoor to decide if DHL is right for you.