Immense workload, immature management, constantly changing KPIs. Deel tends to push out half baked ideas and processes which leads to internal and customer confusion. If you are in a customer facing role, be prepared to not get the answers they need in a timely manner. Many processes are still manual and seemingly nonsensical. Leadership will ping you at all hours of the day and retaliate if you do not respond outside of your working hours, and encourage you to lie to customers/prospects to push Deel’s agenda. They will also be okay with adding additional fees to customer invoices without proactive communication, just to walk it back in the weeks following. Mid-level managers are typically newer in their careers and are not equipped to have career development conversations, nor are they able to provide any meaningful help on process questions - do not expect them to say anything other than “did you open a ticket?” when you come to them with a concern. You will also have to request off on public holidays and find coverage even if colleagues in your country are observing the holiday as well. The poor support team is so overworked that they will give the most basic answer to close a ticket and move onto the next one instead of trying to understand the customer’s actual query. Your KPIs will change on a week to week basis, so you’re never really sure how you’re tracking against your goals. If you are not anxious and stressed daily, then you are probably not putting in the effort required to succeed at Deel. Despite the negatives, Deel is actively working on some of the above and has some of the brightest team members in each department. If you can get past the workload, lack of support, and constantly-moving goalposts, then you’ll be fine because the product does solve a significant problem for our customers.
