Discover reviews

Management is clicky, if they don’t like you they talk crap behind your back, they secretly record interactions, they do not like when you take FMLA. Once you have fmla they will ask you to use EDOC instead of your fmla time, they call your daycare and ask if you’re lying, they will threaten your job, They will use it against you the whole YEAR you have the FMLA. They lie and tell you that your metrics are good and then your next on a counseling. They recommend you for fire when they tell you they will stand up for you and they got your back. Discover says they support employees but they do not accommodate working mothers, or breast feeding time, paid maternity leave isn’t 100% paid you need to use 5 days of your own pto they do not give it back, hr/pals/management and DMs all have different info and nothing is consistent just like different departments, they refuse to make transcripts to prevent defects, they add too much work load and even then with outstanding contributor you won’t be able to move around becuase they favor people. I had a 5.9 for almost a year straight never did I did rewarded, tried to move around and they denied me because I was pregnant and going on leave. (Illegal btw) even when you were great employees they will always make people that aren’t management and that’s why the company is FAILING!

Even though it's a work from home job, and they try to dress it up quite a bit, this is a call center job. They claim their main focus is customer satisfaction, and caring for customer and employees both, but six months after I started they introduced a new performance metric allowing a maximum of 3 minutes 30 seconds to handle each call. This negatively impacted customers by leading them to get worse service or be transferred more often, and forced employees to completely change our focus on each call with minimal support. They also have now removed all chat-only agents, and instead are requiring every customer service agent to handle both calls and chats, despite constantly high volumes of calls and chats, leading to higher stress for agents and longer wait times and worse service for customers. I was at Discover for a little over a year, and my first six months were great, however the new changes I listed above made the last six months incredibly stressful.