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      Booking.com

      Part of Booking Holdings

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      Booking.com reviews

      Plenty of Change - Good and Bad. - Customer Insight Analyst Booking.com Employee Review

      4.0
      Mar 13, 2018
      Customer insight analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great location, good people on the whole and subsidised canteen is great to have. The job itself in many ways is what you make it. There is continuous change taking place across the whole company and a result there are huge opportunities for personal growth if you want to run with them.

      Cons

      There were some teething problems when the company moved towards a product centric structure. Lots of movement meant my personal reporting line and that of all the analysts was incredibly messy to say the least which resulted in a feeling of displacement for a while.

      avatar
      Booking.com Response
      8y
      Hiya and thanks for your feedback. I agree there are loads of opportunities for colleagues who want to grab them. With regards to your cons, we only moved to a full product org 18 months ago and yes as with any major change there are challenges. However, 18 months ago there were 43 people in Customer Product today there are more than 65 and by the year end there will be ~100 so we are certainly investing in the team. Also with regards to analysts in particular we are doing some great work as we speak to provide extra support to the analyst population. Thanks again Ryan

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      3w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 18, 2026
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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