2.0
Sep 11, 2008
Former employee
London, England
Recommend
CEO approval
Business Outlook
Pros
Relatively good salary and benefits in London. Capita is well known around the country. Has a good potential if the company is to turn around. Has financial backing of the parent company at any time.
Cons
Sometimes incompetent management and some employees. Too much hierarchy. Falling behind the industry. Lack of accountability for actions or job done. Not always thinking as a customer service provider should think. Management is too easy with employees sometimes and therefore quality does not improve. Poor pricing structure of services provided. Sometimes it feels as numbers were just guessed.