Terrible place to work - Inbound Customer Service Representative Concentrix Employee Review

1.0
May 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Being able to work from home.

Cons

The pay is $3 lower than other companies for the SAME job, their work life balance is poor and they are not flexible at all with schedules, even when you have important family events or emergencies, they will still penalize you. You are expected to work all types of crazy hours with little to no time off allowed, even during slow times. Their system is outdated and has many issues daily. There was always a system or several systems that would be down and they would blame you for not being able to work around these outages with THEIR faulty system. Their platform is also outdated compared to others and the functionality is terrible. All around they need a total revamp of their systems and policies, or there will continue to be a high turnover. I started with over 30 people, and 24 quit within 3-4 months of being hired. Do Not Work For This Company!!!

avatar
Concentrix Response
8mo
Thank you for sharing some of the pros and cons you've experienced on the team. We're consistently trying to make sure there are no barriers to stand in your way. With that being said, thank you for providing us with specific ways we can be a better company to work for. It means a lot that you took the time to inform us on what's working and what's not!

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid training Always hiring Occasional snacks Some managers are cool

Cons

Lie about base pay and pay structure Most bonus pay is tied to surveys so things outside of your control will screw you. (i.e. customer asking for something your not allowed to do so they rate you badly on the survey.) Office politics and some terrible managers that will go out of their way to get you in trouble.(i.e. You had a technical issue during a call and had to disconnect[not uncommon thing] and they'll bring it up with upper management acting like you hung up for no reason. Schedule will change constantly and often little notice. -Mandatory hour cuts and overtime within 2 weeks of each other -Schedule can shift from M-F 8 to 5 to Thursday to Monday 1 to 10. HR will lead you on about opportunities in other departments but they never actually open for you.

See reviews by: Helpful|Rating|Date|All