Concentrix Inbound Customer Service Representative reviews

1.8

11% would recommend to a friend

(16 total reviews)
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Chris Caldwell

11% approve of CEO

11% positive business outlook

Inbound Customer Service Representative employees have rated Concentrix with 1.8 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Inbound Customer Service Representative professionals have a poor working experience there. Concentrix is rated 53% below average by Inbound Customer Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

16 reviews
1.0
May 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Being able to work from home.

Cons

The pay is $3 lower than other companies for the SAME job, their work life balance is poor and they are not flexible at all with schedules, even when you have important family events or emergencies, they will still penalize you. You are expected to work all types of crazy hours with little to no time off allowed, even during slow times. Their system is outdated and has many issues daily. There was always a system or several systems that would be down and they would blame you for not being able to work around these outages with THEIR faulty system. Their platform is also outdated compared to others and the functionality is terrible. All around they need a total revamp of their systems and policies, or there will continue to be a high turnover. I started with over 30 people, and 24 quit within 3-4 months of being hired. Do Not Work For This Company!!!

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Concentrix Response
9mo
Thank you for sharing some of the pros and cons you've experienced on the team. We're consistently trying to make sure there are no barriers to stand in your way. With that being said, thank you for providing us with specific ways we can be a better company to work for. It means a lot that you took the time to inform us on what's working and what's not!
3.0
Oct 7, 2024
Recommend
CEO approval
Business Outlook

Pros

It's a call center, they don't expect much

Cons

They don't give much because they don't expect much

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Concentrix Response
1y
Thank you for your review! We appreciate you taking your time to share your experience and hope you will always feel open to sharing with us.
Viewing 1 - 3 of 16 Reviews

Glassdoor has 57,460 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.