Insane workload - Customer Support Specialist Deel Employee Review

- the workload is the craziest I have seen. I worked to another startup and it was very different. At Deel, the tickets and chats are automatically assigned to you and your queue is constantly replenished because the volume of requests is insanely high (all day everyday, there is no calm day). You do up to 4 chats at the same time, which is very tough, as the queries/requests are usually very complex. It is obvious that something has to be done to guarantee a decent workload and protect the mental health of the support specialists, so I really hope they find a way to solve this issue soon. They usually say this is because Deel is a startup, but I don't think that's the case, as I worked in a startup before and they dealt with the workload very differently. The problem here is "Deel speed", which is their obsession with responding to everything very quickly. Sometimes people need TIME. Time to properly do things without rush and investigate everything carefully before you find a good solution. If you are in a rush all the time (because the metrics they impose are also really high, so you need to make sure you are working nonstop to reach a certain number of tickets per day), the quality will start to fade, as well as your mental health and your will to stay in that position. Also, it is natural and well known that the brain can only work for a certain amount of time before it needs a break to rest a bit and engage in the next task, but at Deel you will have no time in between tickets/chats, you will do one after the other until the end of your shift and you will realize that after a couple of hours, your brain is tired and you seem to not be functioning as well as you should (if you could take breaks here and there when needed). I basically ended all my shifts with a big headache and exhaustion. Only join this company as a support specialist if you are really really REALLY workaholic and really need the money.