Challenging & Exciting! - Customer Success Manager (CSM) Deel Employee Review

5.0
Apr 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Deel is a really special company. It’s a challenging and exciting place to work and the learnings are endless. It’s apparent that Deel is very thoughtful about who they hire because everyone is really supportive and like-minded and ready to jump in when needed without hesitation. Leadership is passionate, approachable and honest which gives way to an environment where you feel comfortable sharing new ideas and feedback. There is a ton of autonomy and you have the ability to step in and out of your day to day function to collaborate with other departments to help improve processes and work on new projects. This is encouraged and well received. Because of a really strong enablement team, and a lot of knowledge sharing, everyone is properly fuelled with what’s needed to provide a strong client experience - something that Deel is very focused on. The team environment, despite it being remote, is solid and one of the main reasons I enjoy working here. A great place to be able to make a huge impact.

Cons

A very fast paced, high volume environment that's not suitable for those who are not good with change and speed.

avatar
Deel Response
3y
Thank you for your review. Also, thank you for your dedication to Deel and hard work as a CSM. We appreciate your shoutout on transparency and Deel's team environment.

Explore other reviews about Deel

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive management, clear expectations, good money, work from home culture is dialed in

Cons

Deel Speed is real. Not for everyone, but as I said, expectations are reasonable and compensation is appropriate so I don't see it as a con per se.

2.0
May 25, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

- Fully remote - Mostly nice and talented people, you can learn a bunch and the atmosphere is good in the beginning - Once you realize you're not ever getting a raise you can get by doing bare minimum - You can write the ceo on slack and he will respond, which is actually insane considering its such a huge company

Cons

- Everyone is underpaid, even the senior directors. They present employee equity as extra compensation, but make it very difficult to sell shares at secondaries. - Raise/promotion policies are set up in a way where most ppl will never get it. I've seen superstar employees get 2% annual raise. The rest got 1%. - Pay is localized, so you can do the same exact job but get pay half of the compensation if you're not based in the US. - It's either employee contract for less money, and you have some employee rights given to you by your country, or more money but you're getting misclassified on a b2b contract and using vaction days when you get sick. The actual work requirements and responsibilities are the same in both cases. - If you're not drinking the koolaid you better fall in line and keep any opinions challenging the status quo to yourself - Manager can get pretty manipulative, they'll say anything to appease you, but will not act in your interest unless it aligns with their internal politics play

1
See reviews by: Helpful|Rating|Date|All