Awful culture and toxic environment - Customer Success Manager (CSM) Deel Employee Review

1.0
Aug 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work is real, professional colleagues

Cons

Under the excuse of being the start up growing at the fastest pace, Deel will encourage you to work 12 hours a day and during PTO if possible. Nothing is ever enough. The remote culture is a strategy to isolate employees. Then, they make you feel you are the only one that is not reaching your goals and encourage you to work extra hours. Unlimited time off is also a scam, you will have to beg for your holidays to be approved and end up working in public holidays. As for the management, they are inexperienced and unprofessional. Regarding the role specifically, you will be assigned a portfolio of over 300 accounts that will be imposible to manage. You will not be able to provide quality to your clients or to grow in your career, your only goal will be to survive the day. KPIs are change constantly along with bonuses and SPIFF, so you will never know if you reached your targets or how much you will be paid at the end of the month. Don’t bother asking, management doesn’t know either.

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Deel Response
1y
We’re sorry to hear this; we really appreciate your transparent feedback on the remote work flexibility and professional colleagues. We are still in a startup growth mode, building what we hope to be a remarkable team experience in the near future. It’s feedback like this that helps us improve. We value and appreciate our team members and are committed to creating a great culture and environment for all. We have taken action items from your comments on workload, management, and KPI clarity and will bring this back to our leadership and people teams.

Explore other reviews about Deel

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

- Fully Remote - Global team - Best talent in the world - People genuinely care, not only about customers but also the team mates - Deel speed is real - Real collaborative environment where you are valued - Amazing team culture with work life balance

Cons

No negotiation route for compensation during promotions

2.0
May 25, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

- Fully remote - Mostly nice and talented people, you can learn a bunch and the atmosphere is good in the beginning - Once you realize you're not ever getting a raise you can get by doing bare minimum - You can write the ceo on slack and he will respond, which is actually insane considering its such a huge company

Cons

- Everyone is underpaid, even the senior directors. They present employee equity as extra compensation, but make it very difficult to sell shares at secondaries. - Raise/promotion policies are set up in a way where most ppl will never get it. I've seen superstar employees get 2% annual raise. The rest got 1%. - Pay is localized, so you can do the same exact job but get pay half of the compensation if you're not based in the US. - It's either employee contract for less money, and you have some employee rights given to you by your country, or more money but you're getting misclassified on a b2b contract and using vaction days when you get sick. The actual work requirements and responsibilities are the same in both cases. - If you're not drinking the koolaid you better fall in line and keep any opinions challenging the status quo to yourself - Manager can get pretty manipulative, they'll say anything to appease you, but will not act in your interest unless it aligns with their internal politics play

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