Pros
A lot of empowerment to solve your own problems
Cons
No actual job training. The expectation is that you learn on the job, but due to Microsoft's predatory behavior, most needed information is obscured or plain wrong. Poor management lead to taking on massive case loads that engineers were not prepared to handle. Poor documentation and overworked technical staff lead to difficulties even resolving these cold cases. Support Engineers are expected to diagnose and solve technical issues without any real understanding of the subject matter. The time taken to gain this understanding is counted against them as they are required to take time away from other cases, which quickly escalate because customers are already irate about Microsoft's predatory pricing policies. Unrealistic expectations of engineers lead to the burn out and loss of a lot of talent. This place is a BPO whose model is to push out anyone with reasonable expectations, leaving only those who are stuck in the job either due to lack of experience to get a higher paying job, or lack of self worth. This job will not build you up, and unless you use the opportunity to self teach marketable skills that someone will pay you a reasonable salary for, you'll be sucked dry of your patience and motivation then cast aside when you're of no use to them anymore. Don't let them sweet talk you into believing that working here is a worth-while experience. It's a phone center. That's all it ever was.
