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      TeKnowledge

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      Avoid @ all COSTS - Technical Support Engineer - Tier II TeKnowledge Employee Review

      1.0
      Mar 2, 2023
      Technical support engineer - tier ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not much... CEO seems like he understands the problem with there time keeping process but has yet to correct it. I'm not fairly certain if he knows or agrees with how management keeps Support Engineers in compliance. I guess work from home is alright for the few who they allow to, but it doesn't matter much when you have to work through your breaks and lunches and not get extra pay only reprimanded cause you did not change your status which will eventually lead to termination.

      Cons

      Don't get me started on the 3 months training that helps in no way to get you ready for the work you are asked to do. You have to work through your lunches and breaks and not get paid. All to try and close a anywhere from 10-15 case backlog while being ready to recieve a Critical Incident Case every other day that more than likely you will have to add to your backlog as well. CRIT Cases supersede all other cases so prepared to be on them for most of your day. I have never been so emotionally and mentally drained at the end of a shift in any other job I've had.

      avatar
      TeKnowledge Response
      2y
      We appreciate your candid feedback and take your concerns seriously. We acknowledge the challenges you've raised, particularly regarding the time-keeping process and the training program. Our commitment to employee well-being and professional growth is unwavering, and we will carefully review and address the issues you've highlighted. Thank you for sharing your insights; they contribute to our ongoing efforts to improve the Tek Experts experience.

      Explore other reviews about TeKnowledge

      5.0
      Jun 18, 2025
      Intune engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to work i like it

      Cons

      Not much pay transport to site

      avatar
      TeKnowledge Response
      5mo
      Thank you for sharing your feedback. We’re glad to hear you enjoy working with us and appreciate the positive aspects of the environment. Thank you for helping us identify areas for improvement.
      1.0
      Apr 18, 2026
      Critical situation manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The paychecks don't bounce, at least as far as I experienced. You'll never ever have time to be bored, if you could call it that.

      Cons

      Completely toxic work environment, through and through. Ignores requests for Disability accomodations, uses the information gleaned from that process to institute write-ups. PIPs are their favorite tool ever, beside death from overwork.

      1
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