Enterprise Mobility reviews

I was at enterprise for just under 2years and can honestly say it was the toughest and most mentally exhausting time of my life. I have has two retail jobs before this and anyone that had worked in retail will know it isn’t perfect but honestly this was something else. I started working at a branch in east London/Essex and my experience was terrible. Management were all very toxic often would overload you with tasks while they sit around. There will be days where you’ll work from 7:45 to 19:00 and be driving endlessly with continuous pressure calls to which a lot of staff were pulled over and given points on their licences. The response from management like this is a shoulder shrug. Whenever it came to a busy period support is never there and your left to deal with angry customers. There booking system is terrible, customers often (understandably) that a car they book will always be on site but this isn’t the case. We are expected to call up local branches to find a car for these bookings and if it isn’t available we’d cancel leaving us to deal with a lot of heat from customers. The customer review system is used as a kpi and everyday you’ll be expected to call every customer to please give us completely satisfied even if there experience didn’t reflect this. Honestly for a company that prides itself on its customer service and employee pay progression there is simply non of this. You are often cheated out of holiday days by them falsely explains policy meaning you’ll have to book off 7 days to get a week off or switch weekends which isn’t policy. Often booked holidays would get cancelled last minute. After raising some concerns to my area manager I was just ignored until he decided to move me to another location, we agreed in a location but he went back on his word and said it was then another after voicing my concerns he bluntly said that I had no choice in this decision and that this was made for me. I eventually had to move and there experience there was just as bad. The only reason I was there so long is the tough job market. They hide all this by falsifying reviews and fake PR to show how they are a good company ask any enterprise employee for there honest opinions. When employee serveys would come out manger would stand over my shoulder to ensure I was putting all 5s. Honestly taking advantage of young people and students is disgusting. I am now happy in my new role but has opened up a lot my wrong I was used to at enterprise.