Pros
Very good training which will be useful in many other jobs. Very friendly coworkers I made a lot of friends despite the constant stress of the job. Lots of opportunity if you do what they want and don't mind putting in an excessive amount of hours
Cons
1. Very long hours and you are expected to work weekends. My old branch was a 7 day operation, I was expected to work 6 days in a row every other week. They'd also expect us to attend random sales trainings after an 11 hr work day (I was especially upset with this since my sales numbers have been consistently high and promotable, so sales training was just overworking me more) 2.They tell you your promotion is based on sales & service but in reality a lot of its based on tenure and politics (I noticed they'd promote people who were close to quitting over people with better numbers/suited for the job.) People who lie and rip off customers also tend to have higher numbers and get promoted faster, which management generally ignores/doesn't care 3. You deal with extremely rude/angry customers on a daily basis. You must have thick skin to survive at ERAC 4. A lot of the sales they grade you on are simply based on luck. For example you could get stuck with multiple corporate rentals (no selling allowed for these) that hurts your sales number simply because you were there at the wrong time and had to write their contract. For whatever reason the company does not take this sort of thing into account when grading employees 5. They don't care much for new ideas and innovation. They want you to do things how they've been doing it for years. Prepare to be a conformist if you want to work for Enterprise 6. You are expected to lie to customers and rip them off, all why maintaining the fake "customer service is our way of life mantra." I felt very unethical ripping of people all to help my numbers and possibly get promoted again. 7. Extremely high stress job 8. Most branches are understaffed, then management complains that customer service is low (if you properly staffed the branch customer service wouldn't be an issue duh) Management also takes an unusually long time to hire new employees, even the car cleaners! 9. Assistant managers have a low base salary + commission which if your branch doesn't perform you'll be making less than you were in your previous position!
