Epic reviews

3.3

52% would recommend to a friend

(6,025 total reviews)
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Judith R. Faulkner

69% approve of CEO

74% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,025 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Mar 15, 2024
Recommend
CEO approval
Business Outlook

Pros

- Good pay for its location - Not a bad place to start out of college

Cons

Joining Epic was initially exciting, given its reputation for revolutionizing the healthcare industry. However, beneath the surface lies a toxic work culture that can drain even the most enthusiastic employees. The work-life balance is non-existent. Expect to regularly clock in long hours, sacrificing personal time and mental well-being in the process. The company culture subtly promotes the notion that working excessively long hours is not only acceptable but also expected. As IS (project manager), they flat out told you 45 hours are bare minimum and 50 are expected/regular. As a result, half of my hiring class has already left (we started two years ago), and I've seen so many higher tenure people leaving in my short time here. Furthermore, communication within the company is lacking. Important decisions are often made without proper consultation or transparency (snow day policy is a peak example). The upper management rarely, if at all, asks for our feedback. Speaking of feedback, the feedback process and culture here are really exhausting. Instead of fostering constructive criticism for personal and professional development, feedback often come across as backstabbing/nitpicking. The lack of transparency in the feedback is worsening this situation. Constructive feedback should be given openly and transparently. However, all the feedback is anonymous to you, and your TL sometimes doesn't even have an idea of what an actionable feedback looks like/wheter this feedback is really actionable. Still, they will hold it against you when time comes for salary raise/promotion/terminaiton.

2.0
Aug 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Epic used to be a great place to work Still has great benefits

Cons

Management has doubled down on putting 'culture' above employee health, including asking immuno-compromised patients to identify themselves to be allowed to work from home.

2.0
Jun 30, 2020
Recommend
CEO approval
Business Outlook

Pros

High salary in low cost of living state, good insurance benefits. High quality subsidized lunches, free drinks in the break rooms. Provides offices and not cubicles. Generous meal spending allowance on trips ($65/day average). Most coworkers are hardworking, competent, and willing to pitch in when someone needs help. Relatively autonomous if you're a competent employee that meets expectations. Flexible career development plan for TS role, can either become underpaid pseudo-dev, customer project manager with the TC position, or somewhere in between. Employees will get a chance to shine early within their tenure at Epic. Competitor EMR companies somehow are even more poorly run than Epic.

Cons

With Epic's motto being "with the patient at the heart," the employees find themselves riding in the back around where the intestines are. Short term employee productivity is placed at a premium, where a 45-50 hour workweek is made the norm for employees. Work "opportunities" will be continuously pushed unless employees know how to say "no," which is not a part in any form of training the company has. Management is stubborn to the point where they don't trust methods of work that weren't developed or available in the 90s/early 2000s, when the company began to grow like kudzu. Parental leave policy is a joke, which remarkably is an improvement from "virtually nothing" (sick time only) a few years ago. Remote work policy pre-pandemic was hard to get and pretty much only available to traveling roles (2 trips/month for 1 day of workaway). Puritan alcohol policy. No alcohol allowed at any Epic or "perceived" Epic functions. Meal allowances do not allow alcohol to be expensed. No ability for employees to book own travel- if you don't know what you want- travel department will cheap out and book flights at the least convenient times for employees. It took bad press for Epic to allow employees to work from home when the pandemic started. As of June, they are trying to force employees to return to work quickly while other tech companies are extending remote work through the end of the year. Spending millions of dollars on whimsical office buildings have made the campus a hill to die on for management. Epic is also shady around labor practices. They touted winning a Supreme Court case (Epic v. Lewis for the curious) in front of all employees during a staff meeting that the individual arbitration agreement they make all employees sign is legally enforceable (to ensure the company doesn't get hit with class action lawsuits). Non-compete clause with competitors, client/customer organizations, and consulting firms used to be one year- Epic has quietly blackmailed (through restricting access to ex-employees with lack of compliance) organizations to make this 18 months, and a binding 2 year commitment if an employee chooses to buy shares of the company. Oh, and the 401k match is minimal (up to 3% with 6% contribution).

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