Epic reviews

Leadership is arrogant and refuses to even acknowledge that they might be wrong. This has been displayed most recently with their handling of COVID, because they refuse to acknowledge that we can be successful working from home in a pinch. Therefore, they are going to be requiring us to return to the office despite public health authorities encouraging businesses to allow work from home. They've been putting their efforts into silencing employees rather than trying to address our concerns in a respectful manner. "Authoritarian" is perhaps a strong word here, but there's no denying the similarities in how internal dialogue is being handled right now and how free speech is handled in authoritarian states. Management does not do a good job at load balancing work, so folks who have a history of success but aren't good at negotiating their workload will often end up with too much work.

If I were to have written a review at any point before the pandemic and Epic's abysmal response, I would have given this company 4 stars, maybe 3 stars on a bad day. I can't really forgive how appalling their response to COVID-19 has been. Virtually all job titles at Epic can be just as effectively completed at home, yet they were later than most other major companies in allowing work from home, while at the same time a subset of employees (not software developers) were still travelling back and forth from our healthcare customers in some early hotspots (NY, NJ, WA). Since allowing work from home in late March, upper management has sent out several of passive-aggressive emails "welcoming" us to work back on campus while killing any posts on our internal forums questioning or asking for more clarity on their policies. As of writing this (6/21), we're planning a phased return to work of all employees, with 1) no plan of mandatory mask usage, 2)no mitigation for the large number of employees with an office mate where 6 ft social distancing is impossible 3) Those who rely on public transportation were told to find a carpool and 4) least serious but what I find incredibly cheap and petty.... masks and hand sanitizer for sale in the stores rather than made freely available to all employees. The above might have been somewhat forgivable if our management had been able to present some argument that we've been unable to meet commitments to customers while working from home, but that clearly hasn't been the case. Every role has pitched in extra hours either with installs, technical support, development, or testing somehow related to the pandemic for our customers - any quality metric I've seen has stayed the same or improved. It all just seems to be a vaguely defined notion of going against our "culture", "philosophy", or "DNA" (as if a 40 year old company is a civilization, lol). Speaking of which our latest "corporate philosophy" course is going ahead with hundreds of new summer hires expected to go ahead without a virtual option.