What are the top reviewed jobs at FedEx Custom Critical?

Independent Contractor (6) , Owner Operator (6) , Truck Driver (6) , Sales Specialist (5) , Sales (4) , Customer Service Representative (3) , Driver (3) , Fleet Planner (3) , OTR Straight Truck Driver (3) , OTR Truck Driver (3) , Sales Account Manager (3) , Account Manager (2) , Air Expedite Agent (2) , Contractor (2) , In-flight Control Agent (2)

What are the pros of working at FedEx Custom Critical according to real employee reviews?

"The benefits are great." ((in 15 reviews)); "over great pay was Great!!!" ((in 14 reviews)); "Good culture and environment" ((in 5 reviews)); "Good total benefits including abundant time off." ((in 5 reviews)); "Nice building and fun co" ((in 4 reviews))

What are the cons of working at FedEx Custom Critical according to real employee reviews?

"Upper management could care less." ((in 4 reviews)); "Only way to make real money is to be part of management" ((in 4 reviews)); "They control what jobs come up on your board, never send you jobs to get you too close to home." ((in 3 reviews)); "Awful leadership." ((in 3 reviews)); "Not a lot of room for advancement" ((in 3 reviews))

What are employees saying about FedEx Custom Critical layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Custom Critical layoffs and their outlook for job security at FedEx Custom Critical in 2026.

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FedEx Custom Critical reviews

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(82 total reviews)

Ramona Hood

Not enough data to show CEO approval

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82 reviews

4.0

Sep 11, 2018

I like it but I gotta go

Solo driver

Recommend

CEO approval

Business Outlook

Pros

I get to spend lots of time in nature and it’s easy money

Cons

I can’t get on a regular sleep schedule which is unhealthy

5.0

Nov 2, 2017

Air Expedite Agent

Air expedite agebnt

Recommend

CEO approval

Business Outlook

Pros

The benefits are great. You have vacation days as soon as you start. 17-20 days the first year.

Cons

The shifts are difficult when you first start out.

5.0

Oct 5, 2017

This is a review from a former Driver, in a D unit truck, working as an independent contractor.

Otr straight truck driver

Recommend

CEO approval

Business Outlook

Pros

Amazing service from dispatch and FedEx support. White glove, high value, high security loads that are treated as such and not pushed to be faster or cheaper. Custom Critical is an amazing division of FedEx, far too often confused with other divisions.

Cons

Work can be sporadic; one week you may not be able to keep up with the workload, the week after you may have three days off.

Viewing 49 - 51 of 82 Reviews

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I like it but I gotta go

Air Expedite Agent

This is a review from a former Driver, in a D unit truck, working as an independent contractor.

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