What are the top reviewed jobs at FedEx Custom Critical?

Independent Contractor (6) , Owner Operator (6) , Truck Driver (6) , Sales Specialist (5) , Sales (4) , Customer Service Representative (3) , Driver (3) , Fleet Planner (3) , OTR Straight Truck Driver (3) , OTR Truck Driver (3) , Sales Account Manager (3) , Account Manager (2) , Air Expedite Agent (2) , Contractor (2) , In-flight Control Agent (2)

What are the pros of working at FedEx Custom Critical according to real employee reviews?

"The benefits are great." ((in 15 reviews)); "over great pay was Great!!!" ((in 14 reviews)); "Good culture and environment" ((in 5 reviews)); "Good total benefits including abundant time off." ((in 5 reviews)); "Nice building and fun co" ((in 4 reviews))

What are the cons of working at FedEx Custom Critical according to real employee reviews?

"Upper management could care less." ((in 4 reviews)); "Only way to make real money is to be part of management" ((in 4 reviews)); "They control what jobs come up on your board, never send you jobs to get you too close to home." ((in 3 reviews)); "Awful leadership." ((in 3 reviews)); "Not a lot of room for advancement" ((in 3 reviews))

What are employees saying about FedEx Custom Critical layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Custom Critical layoffs and their outlook for job security at FedEx Custom Critical in 2026.

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FedEx Custom Critical reviews

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(82 total reviews)

Ramona Hood

Not enough data to show CEO approval

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82 reviews

4.0

Jul 21, 2017

Fleet Support

Fleet support

Recommend

CEO approval

Business Outlook

Pros

Great teamwork, friendly people and awesome building. PTO is good

Cons

24/7 365 day a week- expect to work some holidays and weekends. Management communicates, but a lot seem to not talk among each other and lots of gray area

1.0

Apr 26, 2017

If no Orientation money,don't Go!

Company driver

Recommend

CEO approval

Business Outlook

Pros

They Hire you quickly .

Cons

Contractors I had didn't pay, they are always working on it

3.0

Jan 18, 2017

Good benefits - terrible management

Operations

Recommend

CEO approval

Business Outlook

Pros

Good benefits, 401K, and pension plan. Generous vacation time.

Cons

Don't apply here unless you plan on working nights and weekends the rest of your career. The company has terrible management and because they can't hire and keep employees they force tenured employees to work nights and weekends. Management is planning to do rebids annually which means you are assigned a shift not based on your hard work or experience, but based on your seniority in your team. Because they pay management so poorly, most of the facilitators are uneducated and have no professional experience outside of Custom Critical. People are promoted to satisfy affirmative action requirements.

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Fleet Support

If no Orientation money,don't Go!

Good benefits - terrible management

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