Does Fidelity Investments pay their employees well?

According to anonymously submitted Glassdoor reviews, Fidelity Investments employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Fidelity Investments. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Fidelity Investments?

79% of Fidelity Investments employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fidelity Investments 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Fidelity Investments?

Software Engineer (932) , Customer Relationship Advocate (811) , Financial Representative (496) , Senior Software Engineer (376) , Customer Service Representative (344) , Director (314) , Lead Software Engineer (285) , Intern (278) , Principal Software Engineer (235) , Financial Consultant (223) , Vice President (218) , Investment Solutions Representative (210) , Analyst (203) , Financial Services Representative (182) , Business Analyst (172)

What are the pros of working at Fidelity Investments according to real employee reviews?

"The benefits of having a 7% 401k match and 10% profit sharing is ok but not great." ((in 3322 reviews)); "Work life balance can be good but varies wildly depending on team and manager and is getting worse with in" ((in 1597 reviews)); "The people are great and they do a lot to make the interns feel included and connected" ((in 1076 reviews)); "The Pay was good compared to the S. Ohio / N. Kentucky area as a whole." ((in 820 reviews)); "Leap program is really well structured and work culture is good" ((in 481 reviews))

What are the cons of working at Fidelity Investments according to real employee reviews?

"Management is poor and there are no true avenues or methods to help promote employees or protect them from mismanagement." ((in 476 reviews)); "Your salary will be low and don't expect yearly raise will even match inflation." ((in 417 reviews)); "Large corporation and if you get a bad manager then you are out of luck." ((in 401 reviews)); "Did not have sufficient member on my team and was expected to work long hours during busy weeks." ((in 141 reviews)); "Although a female chairman there are not enough women on middle and upper management" ((in 120 reviews))

What are employees saying about Fidelity Investments layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fidelity Investments layoffs and their outlook for job security at Fidelity Investments in 2026.

Fidelity Investments reviews

4.1

79% would recommend to a friend

(18,398 total reviews)

Abby Johnson

84% approve of CEO

77% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Fidelity Investments has an employee rating of 4.1 out of 5 stars, based on 18,398 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Fidelity Investments employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

18K reviews

1.0

Sep 29, 2020

Hard work and skills don’t matter

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits ..... that’s all I can say

Cons

Hard work and skill doesn’t matter. All based on favoritism so all you gotta do is kiss their butt. If you apply in a phone call center, expect to stay there and rotate between different call centers for the rest of your life. Only opportunity they offer is different call centers. Two 15 minute breaks, one 30 min lunch and they choose when you take it. YOU HAVE TO TAKE IT AT EXACT TIMES . They recently made it so that you can take it 20 min before or after . Break feels like 5 mins and lunch is 10 min cause the lines are sooooo long in the cafe and it takes time to get your butt up off your prison cell and walk all the way over there sooo technically you got 5-10 mins to shove the food in the mouth. Easy to get burn outs and forces you to do OT or else you’ll look bad and lose that opportunity for progression. Flexibility my butt! they give you a list of unattractive hours that is available and you just gotta choose from it. Just avoid applying for phone call centers unless it’s your last resort.

3.0

Jul 24, 2020

Used to be all about the customer

High net worth service associate

Recommend

CEO approval

Business Outlook

Pros

Great benefits package, decent pay, great colleagues, various shift schedules to choose from, quarterly bonuses based on personal results. Great intro job to finance, and Fidelity will offer opportunities to move towards your finance-industry-related work, even if you have little to no experience. You MUST understand that this is a call center job, however. As such, your job is to take X number of phone calls each and every day, day in and day out.

Cons

What used to be all about the customer experience has, over the past few years, heavily diverted into a metric-based environment. This leaves associates "kicking the can" down the road to the next associate who can help better, leading to a terrible customer experience, simply because associates are watching out for their KPIs. Poor KPI results will result in heavy-handed "coaching" sessions and absurd amounts of micromanagement.

1.0

Apr 16, 2020

Will hire anyone willing to work for their wages with access to very confidential information!

Account manager

Recommend

CEO approval

Business Outlook

Pros

Nice working environment. Great countryside -campus atmosphere! Great eating areas. Nice parking garages located far from buildings.

Cons

Have to be related to someone or willing to manipulate the supervisors. Most employees have access to all account holders information in the privacy of their homes. Screening of personnel before hiring seems short. This company seems to hire inexperienced people to handle millions of dollars worth of accounts. I have never seen so many confused people under one roof. The company keeps increasing responsibilities and nothing else.

Viewing 328 - 330 of 18,398 Reviews

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