Fidelity Investments reviews

Poor management - There are far to many managers, doing far too little work. When call volume goes up the managers have less to do and can be seen watching youtube or congregating around a desk talking about their children. Their success depends on their teams metrics but the metrics are a crap shoot for the most part. Being promoted is all politics - its about who you know and how hard you can suck up. That may just be how the world works and I am just naive, but this is certainly not a meritocracy. Metrics - It is understandable that a call center would have metrics, but even the best employees will miss them. They are arbitrary numbers that management places too much weight on. Faceless Corporation - There is no room for personality, uniqueness, or creativity. Maybe a symptom of a highly regulated industry but feels more like the policies of a faceless corporation. Monotonous - This is a call center. You take calls. All day. If you are seen taking a break out of schedule you will be told that what ever you are doing can wait till your scheduled break. Pay - TIAA CREF offers the same position for better pay, more relaxed environment, and more reasonable metrics. They are snatching people from our offices left and right.

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