Fidelity Investments reviews

They have become extremely cheap. They do not provide lunches, discounted lunches, and now they have removed free snacks as well. They also refused to hire new core reps so instead they offloaded the core calls to every department. So you now have people who make 250k a year who are only suppose to be servicing executives taking calls from people asking "whats a 410k" (401k obviously). They also treat you like children and are extremely overbearing. They say there is no script but you have to take calls as if your taking it for the quality team and not to actually help the customer. I have many times had a customer tell me that I was the best rep they ever had and loved me and I got a poor review because I didnt follow some arbitrary archaic model that someone thinks is the word of god. Upward mobility is terrible in this company as well. You can make it out of the core rep role relatively quick but once you make it to the 2nd level then you are stuck in the biggest mess you will ever see. There is no path forward for 95% of the employees.

Promotion discrimination! I am in the same entry level role from last 3 years, and have an IT experience of more than 6 years. Manager doesn't have any meaningful conversations around growth plans and shows bias within the team and chapter. I am the only person in the team from last 3 years who have not got promoted. My manager has told me that we have to find more opportunities but never really share a proper feedback for my growth. This is really traumatizing, I can't even look for other jobs within fidelity and outside because of my visa status. I feel management is taking advantage of this.