Fortinet Technical Support Engineer reviews

4.0

71% would recommend to a friend

(155 total reviews)
avatar

Ken Xie

87% approve of CEO

79% positive business outlook

Technical Support Engineer employees have rated Fortinet with 4.0 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have a good working experience there. Fortinet is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

155 reviews
2.0
Sep 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Good products Looks good on your resume Diverse teams and fantastic people to meet

Cons

Oh boy, where to start? I worked at Fortinet until 2024. The workload was insane, repetitive, and the whole org felt monolithic. The job could have been decent if it wasn’t basically a call center job with extra steps. You’re expected to pick up the phone for random customers who assume you know their entire network by heart, while at the same time burning through your backlog. Could almost be a pro if it wasn’t so exhausting. Management was unhealthy, and obsessed with micromanaging instead of helping people grow. Work-life balance was non-existent. Enforcing a return-to-office policy post-COVID is already a controversial move, but checking who comes in and punishing people for working remotely is a bad move on another level (especially with an office far from Prague city center). As for career growth, here’s one fact that says it all: I had exactly one 1-1 with my direct manager in a whole year. Not weekly, not monthly, not quarterly. One. One meeting per year to talk about what’s working, what’s not, and where I wanted to grow. If that doesn’t scream bad leadership, I don’t know what does. Higher management wasn’t better. They seemed mostly self-interested, happy to keep the status quo as long as their numbers looked good and they could flex in executive meetings. Benefits were fine when I joined in 2021, but after almost three years of tenure and solid results, I never saw a salary increase. The list could go on, but at this point I feel like I’m pouring water on a drowning TAC. Note: this was my experience between 2021 and 2024. Things may have changed since then, but I wouldn’t bet on it.

5.0
Sep 7, 2025
Recommend
CEO approval
Business Outlook

Pros

The company offers a good salary and attractive perks. Work is organized in shifts, without extra hours. Everything is done by following formal documentation that is clear and transparent for everyone. Because all processes are mature and well-defined, productivity is high and there is no need for micromanagement.

Cons

Currently, no cons for now.

Viewing 7 - 9 of 155 Reviews

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