Is Fortinet a good company to work for as a Technical Support Engineer?

Technical Support Engineer professionals working at Fortinet have rated their employer with 4.0 out of 5 stars in 155 Glassdoor reviews. This is a higher than average score with the overall rating of Fortinet employees being 3.9 out of 5 stars. Search open Technical Support Engineer Jobs at Fortinet now and start preparing for your job interview by browsing frequently asked Technical Support Engineer interview questions at Fortinet .

Does Fortinet pay Technical Support Engineer employees well?

Technical Support Engineer professionals rate their compensation and benefits at Fortinet with 3.9 out of 5 stars based on 155 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Technical Support Engineer salaries at Fortinet.

How happy are Technical Support Engineer professionals working at Fortinet?

71% of Technical Support Engineer employees at Fortinet would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Technical Support Engineer professionals have also rated Fortinet with a 3.5 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Fortinet?

Systems Engineer (201) , Technical Support Engineer (162) , Software Engineer (100) , TAC Engineer (98) , Major Account Manager (87) , Account Manager (55) , Software Developer (53) , Business Development Representative (BDR) (52) , Senior Software Engineer (42) , Sales (40) , Inside Sales Representative (39) , Regional Account Manager (39) , Software QA Engineer (35) , Channel Account Manager (28) , Manager (25)

What are the pros of working at Fortinet according to real employee reviews?

"Good work/life balance but Fortinet does offer dinner if I need to stay late to work overtime" ((in 181 reviews)); "Great people to work with" ((in 135 reviews)); "Very flexible and provide good benefits" ((in 134 reviews)); "Great culture where you can be yourself and are accepted within the community with respect and kindness." ((in 132 reviews)); "4) Good salary and Stocks" ((in 125 reviews))

What are the cons of working at Fortinet according to real employee reviews?

"Poor management and they don't take care of the employees" ((in 121 reviews)); "1 with my direct manager in a whole year." ((in 41 reviews)); "Leadership at the VP level and up is poor.... You'll be amazed at how much and how little requires CEO/CTO/CFO approval." ((in 33 reviews)); "no training at all" ((in 24 reviews)); "You will be gaslighted and bullied by upper management." ((in 15 reviews))

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Fortinet

Fortinet Technical Support Engineer reviews

4.0

71% would recommend to a friend

(155 total reviews)

Ken Xie

87% approve of CEO

79% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Compensation and benefits

3.8

Culture & values

3.7

Career opportunities

3.5

Work/Life balance

3.2

Senior management

Technical Support Engineer employees have rated Fortinet with 4.0 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have a good working experience there. Fortinet is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

155 reviews

1.0

Mar 19, 2025

Run Away

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

You get to borrow equipment to do more work at home so the company can also spy on you there too.

Cons

Where to begin other then toxic, greedy and untrusting. Dont kid yourself as this is a Chinese company with the same self-serving mentality. If you show any weakness like work/life balance or mental struggles they will fire you. Do yourself a favor and apply to Palo Alto Networks or another tech company that cares. Fortinet will offer you a shiny package and starter pay...work you like a donkey and just when you feel you are secure they will screw you and your family/futures.

2.0

Mar 19, 2025

do not recommend

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

nice colleagues, always there to help

Cons

micromanagement, bad communication from the start,

1.0

Feb 20, 2025

Only good for 1-2 years to improve yourself in cybersecurity then avoid

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

-Stocks and that's only granted when you are new hire.

Cons

-Low salary for the hard work, many tasks expected from engineers -Managers are ineffective to push any requests to top management. Whatever you request answer is 'No' -They squeeze all costs especially from TAC including benefits, overpayments. -No social events, they cut budget for it as well. -Attending to external training or cybersecurity events NOT supported.

Viewing 22 - 24 of 155 Reviews

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Jobs at Fortinet

Business Development Representative-Fluent German-Vienna

Österreich

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Fortinet

Fortinet Technical Support Engineer reviews

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Reviews by job title

Run Away

do not recommend

Only good for 1-2 years to improve yourself in cybersecurity then avoid

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