Is Foundever a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Foundever have rated their employer with 4.3 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Tech Support Representative Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Foundever .

Does Foundever pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Foundever with 4.3 out of 5 stars based on 68 anonymously submitted employee reviews. This is 15% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Foundever.

How happy are Tech Support Representative professionals working at Foundever?

74% of Tech Support Representative employees at Foundever would recommend their employer to a friend. This rating has increased by 17% in the past 12 months. Tech Support Representative professionals have also rated Foundever with a 3.6 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.6 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4426) , Customer Service Representative (CSR) (1505) , Customer Service Professional (762) , Customer Service Agent (697) , Customer Service (425) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (202) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"work from home can be good" ((in 1059 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 670 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 470 reviews)); "Environment is good and Benefits" ((in 465 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 351 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1164 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 782 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 241 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 132 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 131 reviews))

Skip to content Skip to footer

Notifications

Foundever

Foundever Tech Support Representative reviews

4.3

74% would recommend to a friend

(68 total reviews)

Laurent Uberti

82% approve of CEO

73% positive business outlook

Ratings by category

4.6

Culture & values

4.6

Diversity & inclusion

4.4

Senior management

4.3

Compensation and benefits

4.2

Career opportunities

3.6

Work/Life balance

Tech Support Representative employees have rated Foundever with 4.3 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have an excellent working experience there. Foundever is rated 20% above average by Tech Support Representative professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

68 reviews

1.0

Dec 19, 2019

Stay far away

Customer service representative - tech support

Recommend

CEO approval

Business Outlook

Pros

None that I can think of.

Cons

Lack of correct training. Absolute favoritism within the higher ranks. Hired for tech support yet expected to push sales every call. Constant review and micro management.

Foundever Response

Thanks for taking the time to leave a review. Sitel is a people driven company that puts its associates on first place. All Sitel associates are committed in maintaining a work environment that is free of favoritism, harassment or mistreatment. Be informed that we have an ethic's line where all our members can report any unusual situation, we take this type of feedback very seriously as our main objective is to provide the best work environment for all our associates. Peter

2.0

Nov 9, 2019

Decent first job

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Every day was predictable.

Cons

Repetitive, many angry customers. A lot of issues that are not within scope.

Foundever Response

Thanks for sharing your Sitel experience with us. Be informed that Sitel has different internal associates programs that you can be part of! we want our associates to feel highly motivated and make them feel they do something different every day! Josue.

4.0

Feb 4, 2019

Good

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Good place to work and friendly

Cons

compensation is a bit low

Viewing 61 - 63 of 68 Reviews

Jobs at Foundever

Customer Service Representative

Bilingual Customer Service Representative

Customer Service Representative

Customer Service Representative

Bilingual Customer Service Representative

View all Tech Support Representative Jobs

Foundever reviews FAQs

Foundever reviews Foundever Tech Support Representative reviews

Foundever

Foundever Tech Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Stay far away

Decent first job

Good

Jobs at Foundever

Foundever reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Foundever

Foundever reviews FAQs