Is Foundever a good company to work for as a Tech Support?

Tech Support professionals working at Foundever have rated their employer with 3.2 out of 5 stars in 35 Glassdoor reviews. This is a lower than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Tech Support Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at Foundever .

Does Foundever pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at Foundever with 3.6 out of 5 stars based on 35 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Tech Support salaries at Foundever.

How happy are Tech Support professionals working at Foundever?

50% of Tech Support employees at Foundever would recommend their employer to a friend. This rating has decreased by 32% in the past 12 months. Tech Support professionals have also rated Foundever with a 3.6 rating for work-life-balance, 3.1 rating for diversity and inclusion, 4.0 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4426) , Customer Service Representative (CSR) (1505) , Customer Service Professional (762) , Customer Service Agent (697) , Customer Service (425) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (202) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1066 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 663 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 466 reviews)); "Environment is good and Benefits" ((in 458 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 377 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1165 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 775 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 237 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 128 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 126 reviews))

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Foundever

Foundever Tech Support reviews

3.2

50% would recommend to a friend

(35 total reviews)

Laurent Uberti

91% approve of CEO

71% positive business outlook

Ratings by category

4.0

Culture & values

3.7

Career opportunities

3.6

Work/Life balance

3.6

Compensation and benefits

3.1

Diversity & inclusion

2.7

Senior management

Tech Support employees have rated Foundever with 3.2 out of 5 stars, based on 35 company reviews on Glassdoor. This indicates that most Tech Support professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Tech Support professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

35 reviews

1.0

Jan 16, 2026

Worst place ll

Tech support

Recommend

CEO approval

Business Outlook

Pros

Remote-- flexible--work life balance. Atleast care if your not able to work due to health issues.

Cons

They dont care if you're left behind in training due to various reasons. They have bad communication. They ask us to have good communication but they themselves dont

Foundever Response

3mo

Thank you for sharing your review. We’re glad to hear that you value the remote environment, flexibility, and work life balance, as well as the understanding shown around health related needs. We recognize that balancing learning, communication, and expectations can be challenging at times. At Foundever, we offer extensive training and provide associates with the tools, resources, and support designed to help alleviate that stress. We also foster an open door culture and encourage associates to reach out to their leaders, trainers, or support teams whenever they need guidance or assistance. Clear and consistent communication is a priority for us, and feedback like yours helps reinforce its importance as we continue to strengthen the associate experience. Kim at Foundever

5.0

Sep 23, 2025

Remote work

Tech suporter

Recommend

CEO approval

Business Outlook

Pros

Flexibility Decent starting pay Good training

Cons

Stressful The schedule constantly changes

Foundever Response

9mo

Thank you for sharing your feedback. We’re glad to hear that you appreciate the flexibility, starting pay, and training we provide—these are areas we strive to excel in to support our associates. We understand that schedule changes can be challenging at times. In the event of changes to our staffing needs, we work closely with our workforce management team to ensure we are meeting business requirements while being mindful of the potential impacts on our associates. We will be sharing your feedback, Kim at Foundever

5.0

Sep 2, 2025

.

Tech support

Recommend

CEO approval

Business Outlook

Pros

Easy to handle the concerns

Cons

Most have irate customer on the line

Viewing 1 - 3 of 35 Reviews

Jobs at Foundever

Technical Customer Support Representative

Technical Customer Service Support

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Foundever

Foundever Tech Support reviews

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Worst place ll

Remote work

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