Gartner reviews

Has become obsessed with metrics (beyond sales), and in its attempt to scale its business, it is losing its focus on delivering quality service to customers. Management no longer trusts its own staff.

It's selling market research to CIOs - so, an educational product sale. It doesn't often actually touch on strategy in SMB as many organisations don't see IT as strategic at this level. Further, it's not actually linked to business needs - just to fear of failure. Political warfare. Despite it's claims to be a collaborative atmosphere - this stops the moment you leave academy. Suck up and suck up fast - network hard and upwards and drop your peers if you want to succeed. The more corporate you are, the better. Internally promoted management has left individuals who manage by fear, metrics and numbers. A process driven organisation - it fails to see individuals and lacks the capacity for innovation. Can make awful decisions by placing individuals outside of their main language - which saw many peers struggle, particularly in the end user side. Managers promoted because they're the best salespeople. Managers will refer to "accountability" and "drive" but will but full of words over actions and will box you into their way of operating. You'll be left to flounder for the first few weeks. Complete autonomy means you have to rely on yourself to get anything done - management isn't there to assist you, but to manage you. A few will smash target, because they're given undue rule over territory. Biz dev is 10% of the floor, but controls 70% of the territory. Horrific territory imbalances, particularly within the End user side of the business. Gartner excels in English, Nordic and Benelux regions for End User but falls flat in other, non english rich regions.