Gartner reviews

3.8

70% would recommend to a friend

(9,356 total reviews)
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Gene Hall

77% approve of CEO

54% positive business outlook

Gartner has an employee rating of 3.8 out of 5 stars, based on 9,356 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gartner employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Aug 21, 2019
Recommend
CEO approval
Business Outlook

Pros

There are opportunities to travel with the company and the role at the cost of overworking yourself.

Cons

I worked at Gartner for over a year and in that time I saw a turnover of at least 40 people in my office. A worrying amount for any workplace but apparently not enough to raise any alarm bells for Gartner. My role was unrelenting from the beginning with close to no room for respite. It was severely underpaid for the amount of work I was expected to complete day-to-day as well as the after hours meetings required for me to liaise with the global team. Management was unsupportive and oftentimes unsympathetic to the needs of a one man team in a regional office. On multiple occasions the role expected you to work overtime with little to no support and little to no compensation. Management was almost impossible to compromise with despite expecting frontline staff to come up with solutions to hierarchical issues (and still not making any changes). The tasks themselves were fairly straightforward but the sheer quantity of work was too much for one person -feedback which fell on deaf ears. In my brief period at the company, I had 3 different managers -all of whom did not know how to manage a remote employee making it extremely difficult for career progression to be genuinely considered let alone acheived. The expectation of the role is beyond what is necessary for tasks to get done. The attention to detail required for the multitude of tasks is superfluous but treated as though it is of utmost importance. Many tasks are required to be completed to perfection with little understanding for error (despite being stretched so thin). Projects are expected to be completed under extremely tight deadlines with little understanding on how or why they need to be completed. My role was constantly considered a passion project in which you would only take on this job if you "love events". Whilst the majority of work in this role is autonomous, you are expected to form interoffice relationships as you support their needs. The office culture is toxic - resembling that of a frat house. Gossip, cliques and harassment run rife and are accepted as commonplace with little to no consequences for perpetrators. The result is mass exodus.

3.0
Aug 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Really bright people there. Collaboration is strong. I’ve run with the opportunities I’ve found for myself there and owner my career progression.

Cons

The culture has changed significantly since the purchase of CEB. The integration did not happen as quickly as senior leadership thought and it isn’t performing to heritage standards, thus, heritage Gartner is paying for it. Promotions that are deserved take forever to put in place. As a leader, it took many jumps through hoops to get people on my team promoted. The focus on OKRs is great in concept but between that, GTM, shadow metrics, other initiatives.. the focus seems to change quite often. Campaigns are lobbied around lackluster growth or poor retention. Roles are being moved to lower cost geographies as the company is investing heavily in a COE in India.. slashing operating costs as much as they can... no holiday party... rarely any team or group outings outside the Fort Myers office or fraternity. Gartner is extremely political. The CEOs mantra of do the right thing and the results will follow doesn’t seem to really apply to the culture. You have to know the right people to be protected EVEN if you are performing. It’s still a boys club. Performance management, at least in my role, was still based off forcing a grading curve. Even though they said they aren’t, they are.. so much for pay for performance.. Culture can be cutthroat and in the end, my loyalty to the company didn’t mean anything. I was a line item in their P&L despite my +6 years of service.

1.0
May 23, 2019
Recommend
CEO approval
Business Outlook

Pros

The people are nice They currently set low targets to try to stop people leaving

Cons

New products are rubbish and clients don't want them All products have tons of crossover with each other which makes it really confusing for clients No sole approach - lots of people working in silos You spend a lot of your time trying to stop colleagues from selling to your clients Terrible in-house CRM - you end up having to have most things on Excel Emails don't even sync to CRM so only way to find out what other people are doing/saying to clients is to be CC'd in or go ask them to forward you the email No real set processes or standards on how to do things You spend a huge amount of time custom-building PDF presentation decks which is time consuming and frustrating Noone knows who does what so good luck getting support from the centralised shared service functions Management don't live in reality and don't listen to people at the coalface Support functions aren't aligned with sales so you're supported by people who have different KPIs to you and will often virtually work against your needs. Gartner is seen as a sales company, not a service company - and this is very true. Only division worth working in is Gartner IT as a BDM. Constant change in tactics/direction. Gartner have no idea what the business they bought (CEB) does so the whole thing is a mess.

Viewing 274 - 276 of 9,356 Reviews

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