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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.9

      66% would recommend to a friend

      (1,113 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Apr 7, 2016

      Growing pains mean you are growing and that's a good thing

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people who work here are for the most part extremely smart, driven, and really care about the business. Their connection to the culture, leadership team, and our mission is clear and helps during those times when the hours are long and the work hard - which they can be in a rapidly As we evolve, the founders and executive leadership team have been humble enough to admit that they don't know everything, showing this most recently with the hire of several new exec leaders to round out the team. Work life balance and ease while at work (lunch every day, ridiculous snacks and drinks) are encouraged and at the individual team member level almost expected. Finally, openness and innovation are encouraged. We know that it takes a village and everyone needs to be thinking creatively about how we run our business to keep it moving at this pace.

      Cons

      We are growing and when there is immense growth, there are pains associated with becoming a 'grown up' company. Glassdoor is right in the middle of that right now. Leaders are doing their best in preparing for the change with changes to structure, processes, comp plans, etc but there is a subset of the team members who are still attached to the Glassdoor 2012 ways. Yes, the culture was great but evolution is needed to move to the next level. The legacy team member base tends to be entitled, putting in less hours, really not connecting to the new mission and goals, because they want to keep the company in its teens. When leadership makes a change that appears to be painful for team members, those people complain within the office, post on here and as a result things are changed to the 'softer, gentler' old way. We can't continue to grow where the squeaky wheel always gets the oil. Engineering resources are low - as is in most companies. We need a team of people who can fix customer bugs and continue to innovate. While our Engineers are smart and can execute, the product growth in to the Enterprise space has been slower because there just aren't enough of them to build. Salaries are lower than market. This is a known and was acceptable prior because many of those earlier team members got a bunch of equity and the perks were great. One of those perks is the perceived 'unlimited PTO' which is not really unlimited, it's Open with Manager discretion. This was misinterpreted by team members to mean all the vacation you could consume regardless of business impact. That's caused some concerns from the vantage point of keeping the business moving as quickly as possible. Lack of strong leadership led to this and now there's clean up involved to get everyone back on track.

      avatar
      Glassdoor Response
      10y
      I agree with you 100% when you say, " We know that it takes a village and everyone needs to be thinking creatively about how we run our business to keep it moving at this pace." We are weathering an enormous amount of change. It's incredibly exciting. And it won't be without it's bumps. We're hiring and growing at an incredible pace. In the last few months we've opened new offices in Chicago, Dublin and London. To keep things moving smoothly, we need smart processes designed to support our momentum. To ensure our market leadership, we need employees who are fully committed, who come in everyday with big ideas and big ambitions and who are excited about what's ahead. It's going to be a wild ride. Thanks for being on this journey with us.
      1.0
      Apr 7, 2016

      Value your people, don't knock them down.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You'll never find a more passionate group of people about the product than right here. People want to work here because they believe in what we do and how we're helping others. This is why most of us take the job here, high or low salary.

      Cons

      Someone else said this perfectly: I feel like Glassdoor broke up with me. There are a LOT of us who were hired with a promise of certain benefits, work style, and career development. But they have recently just decided to change all this and force employees to go from exempt to non-exempt - even people who have been here for years - based on their job title/status and strip them away of their benefits. Our so called "unlimited" PTO is now restricted to 15 days and to make that worse, we're now only starting with 7 days. What if we didn't take much vacation over the years? But it goes beyond PTO. The majority of us that took the offers took it with everything it has to offer, including the ability to give it our all. That means loving the hours we work outside of the office, no matter how long it is, because we love what we do and we want to contribute all that we got. But now, with a strict 40 hour week (and some departments aren't even granting OT because of budget reasons), how are we supposed to do this? Some of us have huge projects, deals, clients that we want to take full responsibility for...but now we can't. We have to pass it on to other "exempt" employees. Like someone else said, this feels like we've just got grounded and belittled. How are we supposed to feel that we're valued? People are ACTUALLY saying that they're exempt because their job is more valued, or fancier. This is wrong and this is not the culture we, or I, signed up for. We all love what we do, no matter what level we are. I want to love coming into work, knowing that I'm bringing the same amount of value as everyone else. If I don't feel that way, that's wrong.

      avatar
      Glassdoor Response
      10y
      First, I want you to know that I do value the contributions of each and every person at Glassdoor. And I want you to love your job. And I want you to love working at Glassdoor. Moving some employees from exempt status to non-exempt status is not about the importance of the role, but about the responsiblities of the job. If people are saying otherwise, they are just wrong. In addition to your eligible PTO days, Glassdoor offers 10 paid holidays and 3 paid volunteer days off, for a total of 28 paid days or about 6 weeks of paid time off. Beyond that, we encourage you to take all of this paid time off to recharge. I understand you are frustrated, and I am sorry for that. The reality is that the transition from a start-up where everyone knows each other to a global enduring company is not an easy one. It requires change, growth and commitment at every level of the organization. It won't be easy, but we're in it together.
      1.0
      Apr 4, 2016

      I feel like Glassdoor just broke up with me

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendship will be forever at Glassdoor.

      Cons

      The culture once represented a family, a community, a team that will always have your back.... until now. Our leadership has taken away one thing that made Glassdoor worth fighting for.... Our Unlimited PTO. Yes, we aren't paid as high as the average rate on Glassdoor, yes our quota went up, yes our pay was cut, but I always knew Glassdoor was a safe zone, a place where you could call your second home... until now. Now, I have only 15 days of PTO and I feel like a child who just got grounded by their parents. My work is always done before I leave for the day. I always give my all. However, how can we keep going as an individual/ a team/ a family when management increases our quotas/ cut our pay/ and take away unlimited PTO. My heart is broken and I feel betrayed. I have never said a word about the changes at Glassdoor because my heart bleeds green inside and out. However, it is starting to not bleed that bright green it used to. When I first started, Green was the only color I could think of, but now it is starting to get darker and darker and I am worried one day it will no longer be green.

      avatar
      Glassdoor Response
      10y
      Your passion and love for Glassdoor are clear. You're right that our sales team has weathered a lot of change and uncertainty this last quarter and I'm proud and humbled by the commitment I see everyday. Regarding PTO changes: employees who recently moved to non-exempt status now receive 15 days PTO. I also wanted to share that this is in addition to 10 paid holidays and 3 paid volunteer days--a total of 28 paid days off. And, you are now paid for your PTO days whether you take them or not. Plus, we will still be allowing for as much flexibility as we can, including 100% paid health insurance premiums, and sales plans with no caps. We remain committed to helping create a culture that is mission driven and gives you the ability to be amazing at work and at life. We appreciate the feedback, and hope that you'll work with us through these changes and see that their are many aspects of Glassdoor worth fighting for.
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      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.