Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

1K reviews
5.0
Sep 15, 2016

One Year In and Very Happy I Joined Up

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company Mission - Few higher callings than helping people find great jobs. CEO - Robert is the most authentic CEO I've worked for and his "tone at the top" established and maintains the Company's great culture. Energy - Glassdoor employees work hard and get Stuff Done. Coming to the office picks me up and keeps me going.

Cons

Growing Pains - Its tough to add 40% more employees, double the number of offices and push big Sales growth all in one year without disrupting established patterns and making mistakes. The physical plant, our people processes and our management are stretching to deal with the growth. Sometimes things don't go as planned. I think we learn from each mistake and get better as an organization each time something goes wrong. I hope the growth and the learning continues for a long time to come.

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Glassdoor Response
9y
Thanks for your review. I know the growth we've had over the past year has been jarring for people who have been here for a few years. But growth with all it's challenges, is always good. Not all startups are lucky enough to get here. We are very lucky, and we have a lot of work and innovation ahead of us. It's not going to be easy. But it'll always be worth it.
4.0
Mar 12, 2016
Recommend
CEO approval
Business Outlook

Pros

It's so exciting to be part of Glassdoor at this early-stage. We literally had to "build our own desks" when we arrived as the first 10 people in the Dublin office. This phrase is central to Glassdoor's culture, signifying the GRIT and self-motivation you need to succeed at this stage of our growth as a company. SDR's, AE's and AM's all work in the same room so there is loads of collaboration and craic in the office. I learn something new every day; ranging from different sales techniques, ways to organise my day and how best to maximise my hours in work. I also laugh every day which I think is really important. There's a lovely mix of personalities in the office and we work well together. As an SDR we learn everything about our sales process from the ground up and get a huge insight into the business - my previous experience was not in a tech environment so this is so valuable to me. We got stock options when joining the company which really makes me feel like I have a real investment in our success. It's great to know every deal that I help create contributes to the value of Glassdoor, which will benefit me and my colleagues in the future. We're looking to hire 100 people in the next 18 months so there is huge potential for growth here within the company. I'm already helping in the interview process with potential hires and I feel like my opinion is heard in the office. I'm really excited for things to come. There are no structure work hours and unlimited holidays which is fantastic. Even though this does generally fall into a 9-5 work day, it means that if you need to go to the bank or the dentist or take a day, there is no issue. It feels like we're being treated as adults - this is of course all dependent on performing well in relation to your targets - like any sales environment. Exciting times!

Cons

As SDR's we didn't get to go to San Fran for our yearly sales kick-off and training. This was disappointing because we feel like we missed out on a great opportunity to learn more about our company's culture and values. It's great motivation to get promoted to an AE or AM and go over for more training but it still felt like we weren't as valued as other employees who went over for training. We don't get all the perks of other tech companies in Dublin like free food, free gym or employer pension contributions. That's to be expected at our early stage and I'm sure that will all happen in the future. It's something to be aware of if you're coming from somewhere where everything is looked after for you. This office is scrappy and proud to be, it can be tough at times but that's what you're signing up for. We don't have employer contribution to pensions yet and have requested our phone expenses form (worth €40 a month) a few times but no word back from HR yet. I'm sure this is all part of the growing pains in such a fast-growing Company but it can still feel frustrating. Glassdoor's brand is still growing in the UK so a lot of our sales work is educating companies on the importance of getting engaged on their Glassdoor page. Again, this is expected to be the case in a growing company and it makes passing on good appointments to AE's even more satisfying.

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Glassdoor Response
10y
Great to hear that you're enjoying the role so far - agree that we are at the start of an exciting journey as our Dublin office grows and evolves. I love the quality of the team that we've assembled so far and I'm sure that we are going to enjoy great success in the months and years to come. You're right that we are very much at the start-up end of the spectrum in Dublin. That does have its pros and cons. On the positive side, you have an opportunity to make a real impact, help define and build our culture and have your voice heard clearly by everyone in the team, me included. On the cons side, you're right that we're still building our systems and processes - and indeed desks in your case! We won't always have the same perks and benefits that folks in other offices have - that's because we're trying to find the perks that make sense in each office. It doesn't make sense to provide lunches when we're in such a central location surrounded by good, healthy (or not) lunch options - but since everyone comes in by public transport, drinks after work to celebrate our successes are much more practical than in California. Having said that, with Aisling's arrival to lead HR we are going to be looking holistically at our benefits offer to see where there are opportunities to improve - so watch this space. In the meantime, enjoy the ride. As you point out, when we've grown to 100 people in Dublin these are the "good old days" you'll be reminiscing about. It's a special time and you're one of the few that will be able to say "I was there". Diarmuid
4.0
Feb 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Glassdoor has changed my life for the better by giving the chance to earn the right here, there is no doubt about that. You have all the perks of top flight SF start ups that make your day to day easier, but in Marin. Lots of people just do the easy Marin life and you can tell they won't ever leave this place because the quality of life working for a company like this in the north bay, You belong to a company who's mission is amazing and brings power to the people. As a sales rep, you often know exactly who and what you need to target in your book, and glassdoor is something no company can ignore. This isn't an organization that counts dials and they try to not micro manage but it's inevitable at times. You have so many outside sources, like candidates bringing up glassdoor reviews in interviews, to keep you relevant and top of mind to prospects. Robert is as good as it gets when you think of a top leader to work at the company. His vision we've all joined him on is pretty evident. I get out of bed every day coming in to kick butt and it's easy to do so with him at the top. The vibe is the office is generally awesome as everyone is super eager to help you out, professionally or personally. Some of the most fun you can possibly have at an office is here, but it's not overly fratty or anything like that, that some sales cultures turn into. People here are insanely talented and smart, the turnover is low, as glassdoor usually nails who to hire, and people who end up here perform to their manager's expectations.

Cons

As far as all the frustrations around comp,Sales op complications, territories and quota, everyone else on here has already said it. I don't want to echo the thoughts so I'll add some that have been understated. We MUST do something about our comp. It's killing the morale every day here. Yes, BCR's and Quota goes down as revenue goes up at start ups, but the fact that the plans are very sub par compared to the Bay Area, and at best you'll have to do a lot more work for the same OTE. The front line sales team has exceeded expectations every year and told how hard our goals are but how important it is to hit them. So we produce and get not a raise in OTE, but essentially a cut, and at best the same pay with a of a lot more work. Yes, we need to be smart how we run our business (see the horror story that is another SF HR firm) but we can within reason help the team. Company has been cutting costs left and right, from the desert table at lunch to headcount. We get that the company is trying to tighten up the bottom line as much as they can but us sales folks who have hit HUGE targets every year were led to believe by middle management we'd adjust for cost of living in 2016. I know Glassdoor admit's we can go elsewhere to make more money, and we have stock, but we love this company and this mission. We do not want to leave because we can't afford the life we'd like. And, the stock sales people are given is miniscule compared to others. As far as selling glassdoor, most people aren't sure what we sell! Seems like it should be an easy sale and a must have for company's right? Unfortunately no, the products are limited and we basically use our amazing and game changing concept to fuel sales. Second thing anyone considering a sales career here, is your joining a firm who's vastly in the customers favor, and will always lean towards the users ( who don't directly generate revenue) rather than the B2B org. The solution to sell to firms is really straight forward and simple, but we've struggled (as the whole jobs industry in general) to innovate. We should have lapped our competitors by now, our concept is lightyears ahead of anything anyone else can do but still customers have to opt to legacy platforms because we can't meet their needs. This is fine as many other company's are user focused, but the value of the product you sell 100% relies on the traffic numbers our site pulls.

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Glassdoor Response
10y
Thank you for your thoughtful response! You're right, we do fix things and this is no different. While change doesn't happen overnight, we're doing our best to make the changes as quickly as we can. And we'll continue to make changes in order to get things to where they need to be. As we head into FY17, we have the strongest team and potential in front of us that we've ever seen. It's going to be an incredible year of growth, thanks largely to this team.
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Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.