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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.9

      66% would recommend to a friend

      (1,113 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Jul 17, 2025

      Mass Confusion, Poor Dept Leadership

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will make slightly more money at Glassdoor than most companies

      Cons

      In marketing we have a big problem and it has taken a lot to get me to the point of writing this. The marketing org is rapidly turning into a place where people are burned out and want to quit. Employees also have confusion about what their role entails and what is expected from them. This is widespread and people are fearful of clarifying this with leadership because they have been met with dismay and contempt when asking for clarification in the past. The root of the problems start at the top of the marketing org. Employees are well-aware that the newly anointed CMO is in over his head and wasting department money on pet projects that don’t show any clear and improved results. Any mention of numbers or basic concepts confuse him. He meddles in projects with stream of consciousness suggestions, causing unnecessary chaos, leaving everyone completely confused about how to proceed. This person’s meddling and indecisiveness is causing us to run around in circles constantly. But it doesn’t have to be this way. It’s no surprise that employees look forward to the CMO’s often vacations. If the rest of us took vacations like this, we would not be able to get our work done. And then, we would get rated as “Inconsistent” and our potential rated as “Steady”, resulting in lower bonuses, less or no RSU grants, and put on a path to a PIP. All of this adds even more stress on everyone, many of which are desperately looking for another job. Yet, somehow, he just got promoted to CMO. Many are quite confused about their own roles under this person’s leadership, but even more are dumbfounded that he was even promoted in the first place. Is no one paying attention to the pulse employee surveys from the past couple years?

      avatar
      Glassdoor Response
      9mo
      Thanks for sharing your feedback. This was tough to read, and while I see things quite differently, you have every right to be heard, it's literally what Glassdoor is for. And you’ve brought up for me some important questions to consider. First, how can I and our marketing leadership team be more clear about our objectives? And when we are exploring new ideas, how can I be more clear about it so we don’t leave people confused? We’re in a disruptive moment as an industry, where AI is literally changing the fundamentals of how people find a job. It’s definitely put pressure on this team. How can I ensure the team feels supported while working towards measurable results in this new world? As for vacation, my family trip this June in Spain was probably our best in years. I'd encourage everyone to continue to take advantage of our liberal vacation policy. And yes, I agree - I was amazed by this team’s progress when I returned! - Eric Petitt | Sr. Vice President of Marketing, CMO, Glassdoor
      1.0
      Aug 23, 2024

      No direction, no career path, no raises

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -I enjoy the people I work with -They have good benefits and PTO

      Cons

      -Product is so terrible. They haven't created anything new with Glassdoor's product and expect the Go To Market teams to work day in and out selling this to customers. There are constant bugs and issues with nothing getting resolved. -There is ZERO career growth at this point. I don't know what happened but this is not how Glassdoor used to be. Forget ever getting a promotion or raise and it would end up being a 3% raise anyways. -Leadership and CEO are so absent. Haven't helped contribute to how employees feel or actually take our feedback seriously for over 2 years now. Glassdoor PLEASE do better for your employees. This is really unfortunate to see how it's trending downwards.

      avatar
      Glassdoor Response
      1y
      Thank you for taking the time to share your feedback. I’m really sorry to hear about the challenges you’re facing and appreciate your honesty. I’m glad to hear that you enjoy working with your colleagues and appreciate our benefits and PTO. It’s important to us that these aspects of your experience are positive, while we recognize that other areas are falling short. You’ve raised some important concerns about our product and career growth opportunities. I hear you, we know that our product has faced issues and bugs, and I understand how frustrating this can be, especially when it impacts your ability to do your job effectively. I can assure you many teams are focused on this as a core priority. Regarding career development, I’m proud of the robust system in place designed to support and promote our team members. On average, about 10% of our team is promoted in each review cycle. However, I understand that you may not have seen the growth you were hoping for. We want to ensure that everyone has a clear path for advancement and feels supported in their career goals. I heard your feedback on leadership. It’s clear that there’s room for improvement in how we engage with our employees and address their concerns. We value your contributions and are dedicated to creating a better experience for you and the rest of our team. Thank you again for your feedback. It’s essential for our growth and improvement, and I hope we can work together to address these challenges and move forward positively. Best, Kristin Brandon, Director of Customer Success
      3.0
      Dec 1, 2023

      Burnout & Disengaged Management

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation is fair, and the people I work with are skilled, supportive, & collaborative.

      Cons

      Management is pulled into too many different directions where I'm often wondering what exactly are they managing for our team aside from a weekly team meeting. Burnout is always present and has been expressed continuously each quarter, but there hasn't been any meaningful changes from upper-leadership.

      avatar
      Glassdoor Response
      2y
      Hi there - thank you for taking the time to share your experience. I'm pleased to hear that you find our compensation fair and that you appreciate the skills, support, and collaboration of your colleagues. However, I am truly sorry to learn about your concerns regarding management and the presence of burnout within your team. I agree with you that the primary responsibility of a manager should be managing and supporting their direct team; however, I also recognize that many of our managers are also asked to help lead, consult and/or advise on various OKRs and initiatives that might leave you wondering what makes up their day. I know you mentioned that you don’t feel your manager is engaged, and if you don’t feel as though you can approach them with your concerns, I would encourage you to reach out to your Director. - Kristin Brandon, Director of Customer Success
      Viewing 178 - 180 of 1,113 Reviews
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      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.