While Glassdoor is one of the best company's in my opinion, there are areas of improvement. 1. Career Track: *We do have a fantastic structure to help you understand what tools/skills are needed to get to the next level in your individual contributor role - which is fantastic. However, there isn't a clear track to move from IC to Management. For those of us that want to move into a leadership position it would be helpful to have something is place to guide us in that direction. Otherwise, how are we supposed to gain the skills needed for the position? 2. Pay: * While we do have a decent pay range, and a transparency chart to help us understand what to expect in each role, the compa-ratio structure is confusing and honestly a way I believe to keep you from earning more. I'd like to understand this better, to know how I can elevate my pay within my pay range. Other companies do have a higher pay in tech as well, so understanding this will help with retention in the future. 3. Transparency: * Our leadership does a great job and trying to keep all employees up to date with what is going on with the company. However, we were all aware of the economic state for some time now, and while measures were taken to prevent a layoff, it still felt as if that came out of no where. We were constantly given the news "it's the last resort", but can you let us know when we are about to reach that last resort? Otherwise you keep saying it for months and months and months and nothing happens, we feel as though it's still in "talks" but not happening. If we're going to be transparent, let's be fully transparent. 4. Indeed/GTM Partnerships * Working in GTM we work closely with Indeed, however, it feels like they have ALL of the control. While it's difficult enough as a CSM working with Sales Reps and getting them to understand we are NOT their assistants, now we have to fight harder to do our job because Indeed thinks we're their assistants as well. It tiring, and frustrating, and we feel like we get stepped on and looked over all the time so that Indeed and Sales can hit their numbers and our metrics don't matter. I'd like to have the space to have the relationship with my clients and really provide them with ROI, but it's a constant power struggle. We need to see BOTH Glassdoor and Indeed leadership come together on the same page.
