Glassdoor reviews

Thank you for taking the time to write this review and provide your valuable feedback. I am grateful for you and the hard work you’re doing to grow our business. It’s obvious that you care about and genuinely like your coworkers recognizing the genuine, kind people that we have here at Glassdoor, yourself included. We have worked hard this year as we’ve expanded our sales team. We are listening to the challenges you face and want to create impactful in-person and remote learning opportunities so that we can all grow together and succeed. Our sales leaders are focused on ensuring that you have the tools and resources needed for success without micromanaging, balancing the resources and autonomy our smart, driven people desire. You’re right, “putting in the work,” is key and we’ve seen a number of internal promotions this year by people who leaned in, learned, and worked hard to achieve. We have asked a lot of our sales team this year and you are wearing many hats. It was our goal to decrease the amount of non-sales activities expected, but we have not accomplished it, nor have we given up. Please know, that I am keenly aware of the problem and am committed to working with your leaders and our cross functional partners to improve the areas of frustration that are impeding success. I am listening and working hard to make change that will have positive impact. We may not be able to resolve all of the issues, but we will work diligently to reduce distractions such as billing problems. The pace is fierce in Glassdoor Sales and we do not experience much slow time, but we do want you to have time to breathe and enjoy your personal life. To create more space in the day, perhaps there is an opportunity for you to speak with your manager, or to me about how we can support you in prioritizing and perhaps decreasing meeting expectations. Finally, though there are Reps who do not hit quota and do not receive 100% of their pay-out, there are many reps who are exceeding their sales targets and receiving generous payouts as a result. As the Interim Head of Sales, I want to see more of our Salespeople exceed their sales goals which is why I am grateful to know about the obstacles you face. Thank you again for your candor and your hard work. Please reach out to me directly on Slack or by email, valerie.roush@glassdoor.com if there is more I can do to support you. - Val Roush, Interim Head of Sales

Thank you for taking the time to provide candid feedback on your Glassdoor experience. Though I’m glad you find our culture, D&I, and benefits great, I’m sorry to hear that your sales experience has not been positive. You are correct that we had a significant increase in hiring this year while concurrently building our world-class Revenue Enablement Team. As a result, much of our learning modules and training were not ready when our new hires “arrived.” You’ll be glad to know that with our new Enablement Team in place we have corrected this issue and now offer new hires a strong, methodical onboarding experience. In addition, we have hosted in-person and online team meetings and ongoing training to upskill reps in sales, sales tools, industry knowledge, communication, paths to success, and more. We are offering some courses to Reps hired before this programming was in place in order to prepare the UMM team universally for success. We are in a unique place with account transitions, but as you’ve learned, we are implementing a new process that will enable you to have your book for an entire quarter. --And though there is a challenge when you’re not able to build long-term relationships with all of your customers, the process we have in place enables a significant volume of inbound leads to help increase your opportunity to grow your business and experience success. Most sales reps find inbound leads a great advantage and I hope that you will too. Our sales expansion this year has been intentional and is in no way intended to prevent anyone from success or hide the challenges we face. We hired more people this year in order to decrease book loads of our sales reps in response to their requests and of course to grow our business. Unfortunately, it sounds like you have been caught in the worst part of the growing pains. As we continue to refine our processes and training, I see improvement and am confident in better days ahead. You have a top-notch leadership team with individuals who have been promoted from sales and understand what you face. They are advocating for you and I will continue to listen, prioritize and act. In closing, I want to address your compensation concerns. As you know, Glassdoor is committed to salary transparency and our ranges are published. Though our compensation may not be the highest, it is competitive and Sales Reps that exceed quota are well-rewarded. In addition, we offer contests on occasion to encourage friendly competition and make work fun. Some individuals enjoy these initiatives and welcome the rewards, even when they are on the modest side. We will continue to evaluate what we can offer as a means to further motivate our teams, but it’s important to remember that these incentives are additive. Thank you again for your candor. Take heart that we are and will continue to listen and are committed to improvement. If you’d like to chat, feel free to contact me by Slack or by email at valerie.roush@glassdoor.com. - Val Roush, Interim Head of Sales