H&M reviews

3.5

61% would recommend to a friend

(17,376 total reviews)
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Daniel Erver

63% approve of CEO

46% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,376 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

17K reviews
3.0
Mar 29, 2020
Recommend
CEO approval
Business Outlook

Pros

Great employee Benefit packages and PTO options Diversity of people Teamwork and networking Fast growth based on performance

Cons

Too much travel High stress doesn’t balance work life expectations Small investment in technology to support stores or employees Constant change in company communication and guidelines

1.0
Jan 13, 2020
Recommend
CEO approval
Business Outlook

Pros

- fun to work with fashion - fast-pace

Cons

- highly unorganized - poor digital knowledge within the company (traditional retail focus - many former store workers get manager positions at the head office without any education) - management doesn't care about their employees, if you don't perform 100% from start you can be kicked out easily. I was fired from one day to another during my probation period and apparently this is common within H&M group as another colleague in my team had been through the same and almost everyone I got to know knew someone who had been fired. Many employees also have short term contracts and managers hire employees with the ambition to fire them by end of the probation period.

1.0
Dec 24, 2018
Recommend
CEO approval
Business Outlook

Pros

Discount at a push is the only Pro but still not worth it

Cons

Don’t ever work here if you want to keep your sanity. Most people are stuck up and awful especially 95% of management who speak down to you, they’re lazy and have ridiculous expectations and expect visuals and sales advisors to do all their jobs whilst they sit in the office most likely spending the petty cash on coffee and treats for themselves. You don’t get paid for overtime but are expected to do a lot of overtime and made to feel guilty if you don’t want to work past the end of your shift. As a visual we basically did all job roles; visual, floor manager, sales assistant, admin, which overall is a joke, plus you have no social life and although you’re meant to know your shifts 4 weeks in advance, management will change shifts up until the day before, not tell you or ask you about changes then try to blame you for being late or not turning up, also if you have any plans then don’t bother, cancel them all as managment will expect you to drop everything to come into work anyway. If you want progression then get ready to get your nose brown and be as fake as possible otherwise you’ll be pushed out and accused of things you did not do just as a reason to get you out of the company and hire one of their friends instead. We had to deal with a few store managers who were bully’s and in atleast 2 weeks we had 7 members of staff leave or walk out yet nothing was done and he was moved to a bigger store just because he was friends with high up people. The values they say they live by overall mean nothing to anyone especially managers because majority are vile anyway but will use all the ‘values’ against you as another reason to demote you. Don’t even get me started on the country manager who I have seen put new staff down and also stop people progressing due to him not liking what they were wearing despite the company values say to express yourself and your own style. Overall don’t work here, rather move to the Middle East 👍🏻

Viewing 88 - 90 of 17,376 Reviews

Glassdoor has 21,517 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.