H&M reviews

3.5

61% would recommend to a friend

(17,379 total reviews)
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Daniel Erver

63% approve of CEO

46% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,379 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

17K reviews
2.0
May 21, 2013
Recommend
CEO approval
Business Outlook

Pros

H&M has a great employee discount. If you show some initiative, they might promote you, but who knows how long that will take. No real dress code. Decent starting pay.

Cons

Favoritism on the part of management (i.e. some employees are given more time to work on marketing their departments than others). Managers will throw you under the bus if they didn't give you enough time to get your department ready before a district team walk through.

3.0
Aug 1, 2011
Recommend
CEO approval
Business Outlook

Pros

25% employee discount from day one generous vacation/sick time; holiday pay; birthday - paid day off. monthly bonuses for all employees if monthly goal is made opportunity to work one on one with managers and visuals ever changing environment (fitting room, register, sales floor) flexible hours and reasonale time off requests

Cons

a lot of work expected from the sales associates managers do not pull enough weight -- they get updates via the walkies understaffed most of the time; expected to stay 1hr-1 1/2hr after close they tend to hire too many people toward the end of the busy season that makes less hours for everyone else during the slow season. PS. internal promotions are far and few, there's plenty of job opportunities throughout the company yet they continue to hire externally. In turn the people who have waited for a promotion should expect to wait atleast a year to actually begin the training for a new title. On average, if the managers like you there's a better chance of getting promoted but the chances are still slim. Also be prepared to work your ass off and still have "work" to improve upon. Any sort of time and attendence issue or any other issue for that matter will be magnified when considered for promotion. Overall, the process is frustrating and unfair.

1.0
Apr 15, 2025

a cult

Recommend
CEO approval
Business Outlook

Pros

employee discount centrally located office

Cons

everyone in management has never worked anywhere else, no diversity/inclusion (all white, middle-aged Swedes), they are all friends handing out jobs and promotions to one another, if challenged they will close ranks and eject you. It feels like a cult, people are scared to express opinions that go against what management decides or expects. Management is not held accountable or challenged in their behaviors/opinions, and HR are backing them up, no questions asked. Abuse is rampant, yet condoned or ignored. Values, ethics and I&D are approached tokenistically - just ticking boxes to pretend they care. There is no chance to progress in your career based on meritocracy and performance. Salaries are very low compared to industry standards and no discussion over them is ever allowed. No bonuses, dividends, 14th month, and no benefits either. No transparency over salary levels and brackets. Very outdated processes and a complete lack of clarity over how to reach business strategies, that are instead dumped on teams with zero guidance and support, just peer pressure and expectations from a management team that has been so far removed from operational aspects that is way less knowledgeable than their own staff.

Viewing 115 - 117 of 17,379 Reviews

Glassdoor has 21,522 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.