Pros
Work hours were decent. They provide equipment. Training and Nesting was structured and organized. The onboarding process was a breeze.
Cons
Scripted phone calls to assist patients with follow up appointments with specialist after ER visit. Metrics made you be too aggressive when making calls. The benefits are trash. PTO had no work/life balance. You had to use your PTO time to get paid for holidays. You were OFF and UNPAID. Processes changed every single day and it was overwhelming changing the script and expectations so often. Most of your training are web based because class training was mostly role playing. The point system was inconsiderate and they treated us like we worked in a warehouse industry. Especially with Kronos sign in processes. The support channels were unhelpful. The job description and interview was not clear on the job expectations.
