HCLTech Customer Service (CSR) reviews

3.4

56% would recommend to a friend

(249 total reviews)
avatar

C. Vijayakumar

85% approve of CEO

70% positive business outlook

Customer Service (CSR) employees have rated HCLTech with 3.4 out of 5 stars, based on 249 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. HCLTech is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

249 reviews
5.0
Feb 19, 2020

Good

Recommend
CEO approval
Business Outlook

Pros

Class and standard good campus views

Cons

No career growth petty politics no freshness

1.0
Feb 8, 2020
Recommend
CEO approval
Business Outlook

Pros

There are not any pros except for the benefits. Pay is very low.

Cons

They expect you to pass a test with a 90% score and when I went over the test with one of the trainers, they have selective grading. Team leads don't like to answer questions from new employees. They are arrogant and condescending and expect you to know everything in the first 2 weeks. Micromanagement is at its highest here and they make you feel like you are walking on eggshells. Also, you only get 5 minutes a day for bathroom breaks and you have to punch it in your phone and once again when you return. They're not realistic at this company treating employees like robots. They work you hard for very little pay. New employees are treated poorly and when you send your team lead a question through instant messaging or emails, he doesn't respond. They just don't care.

1.0
Jan 22, 2020

Bad experience

Recommend
CEO approval
Business Outlook

Pros

Interview was quick so any one can get a job here if prepared

Cons

Too much politics, it's not as international environment as they advertised

Viewing 208 - 210 of 249 Reviews

Glassdoor has 56,660 HCLTech reviews submitted anonymously by HCLTech employees. Read employee reviews and ratings on Glassdoor to decide if HCLTech is right for you.