HCLTech Customer Service (CSR) reviews

3.4

56% would recommend to a friend

(249 total reviews)
avatar

C. Vijayakumar

85% approve of CEO

70% positive business outlook

Customer Service (CSR) employees have rated HCLTech with 3.4 out of 5 stars, based on 249 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. HCLTech is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

249 reviews
1.0
Sep 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Really no pros. I've been working in the industry for over 5 years and this is by far the worst company I've worked for.

Cons

HR team extremely hard to get in touch with. When you do get in touch with them they cannot solve your issues. Payroll team seems clueless regarding how the Irish revenue system works, resulting in huge payroll issues. The administrative part of the company is not adapted to Irish work culture at all, meaning you get treated like a dog and if you have any complaints the HR team gets angry with you. HR team lies to cover up their own mistakes.

4.0
Sep 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Global Projects, important customers, performance reviews

Cons

Hcl is an awesome company, however not in Brazil. I had the chance to visit OMCs , US, Krakow, Mx UK. In Brasil, high management fails in pay attention to contributors and in 5 years, the attrition and rotation numbers can make any manager, lead, SM jump from the chair. Around the globe, the slogan is strong and present, here in Brazil "employees first" is rarely mentioned.

5.0
Sep 7, 2019

Account Manager

Recommend
CEO approval
Business Outlook

Pros

Good Managers, flexible work timings, one of the biggest IT companies with awesome international exposure

Cons

Appraisal process takes too long

Viewing 214 - 216 of 249 Reviews

Glassdoor has 56,660 HCLTech reviews submitted anonymously by HCLTech employees. Read employee reviews and ratings on Glassdoor to decide if HCLTech is right for you.