Does Hopper pay their employees well?

According to anonymously submitted Glassdoor reviews, Hopper employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hopper. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Hopper?

45% of Hopper employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hopper 3.5 out of 5 for work life balance, 3.0 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Hopper?

Senior Software Engineer (29) , Travel Agent (24) , Software Engineer (22) , Travel Experience Agent (18) , Market Manager (16) , Customer Service Representative (12) , Product Manager (12) , Senior Travel Experience Agent (7) , Team Leader (7) , Customer Service Agent (6) , Travel Experience Specialist (6) , Software Developer (5) , Team Lead (5) , Analyst (4) , Director (4)

What are the pros of working at Hopper according to real employee reviews?

"Benefits were great." ((in 37 reviews)); "Great people at the company." ((in 35 reviews)); "Permanent work from home" ((in 27 reviews)); "Competitive Salary and good health card" ((in 26 reviews)); "Unlimited PTO (that we can actually use)" ((in 16 reviews))

What are the cons of working at Hopper according to real employee reviews?

"Bad management and not clear instructions" ((in 35 reviews)); "The culture is toxic" ((in 26 reviews)); "With poor leadership, financial instability, and no sustainable contracts, bankruptcy seems inevitable unless a buyer steps in." ((in 24 reviews)); "It seems like the managers have an unfair power to let people go without investing much into them." ((in 16 reviews)); "No job security is a huge issue with this company especially for North American employees." ((in 14 reviews))

What are employees saying about Hopper layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hopper layoffs and their outlook for job security at Hopper in 2026.

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Hopper

Hopper reviews

3.4

45% would recommend to a friend

(433 total reviews)

Frederic Lalonde

55% approve of CEO

47% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.5

Work/Life balance

3.3

Diversity & inclusion

3.0

Culture & values

3.0

Career opportunities

2.8

Senior management

Hopper has an employee rating of 3.4 out of 5 stars, based on 433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hopper employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

433 reviews

5.0

Mar 10, 2022

Transparent, rewards good performance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hopper culture is very transparent and makes it clear what is expected from its employees. I love working here.

Cons

None come to mind right now.

4.0

Mar 9, 2022

My Hopper Experience

Air ticketing

Recommend

CEO approval

Business Outlook

Pros

- Good salary and benefits - Very lenient when it comes to time-offs - 8-hour shifts - Permanent work from home - Fast growth

Cons

- A lot of agents have substandard work ethics and critical-thinking skills - Dealing with coworkers is exponentially more stressful than the job itself - Constantly-changing workflows - Customer-obsession is their goal while agents' work quality is bare minimum

3.0

Mar 5, 2022

Best part is remote

Travel agent

Recommend

CEO approval

Business Outlook

Pros

-Remote -Good vacation and time off -Mostly chats and emails -Future of travel industry -Seems potential for growth

Cons

-Performance is based on star ratings from users. Usually users are already upset due to the app, airline, or previous agent. -You are treated as incompetent if you get one star ratings even if it's not your fault. -Passengers have issues, can be angry, and take it out on you. - A lot of information expected to learn and often feel alone when need help. -Workflow constantly changing. -High stress customer service job. -No travel agent benefits like promised when hired( IATA card). -Company took away bank holidays from when first hired. -Company is expecting agents to make more outbound calls if requested.

Viewing 298 - 300 of 433 Reviews

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