Hopper reviews

3.4

41% would recommend to a friend

(433 total reviews)
avatar

Frederic Lalonde

51% approve of CEO

44% positive business outlook

Hopper has an employee rating of 3.4 out of 5 stars, based on 433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hopper employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

Reviews by job title

433 reviews
2.0
Dec 23, 2018

The Rise & Fall of Hopper

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Great PR and Growth Teams * Excellent creativity on company apparel and swag (illustrator is amongst the best in the game) * Smart & Humble people * Fun product and industry to be in * Competitive Salary * Great office environments in Montreal and Cambridge

Cons

* Upper level leadership has generally not had experience actually scaling a company to IPO * Lack of cohesive long-term product and growth strategy * Abysmal ability to manage releases on both iOS and Android for age of company * CEO is too "in the weeds" * In vs Out Culture - if you're "in" then you can do any role even if you're not qualified for it * Absolutely no learning and development initiatives or career pathing

2.0
Dec 21, 2018
Recommend
CEO approval
Business Outlook

Pros

1. Great brand and cache - saying that you work in Hopper gets you a lot of industry cache 2. The top management can really sell the company and get investor money, really good fund raising team - these guys can sell a comb to a monk! 3. Once you get into the right social crowd, you great strong friendships and connections. Nice culture of having lunch together and people crowding around common areas to work together 4. Work life balance is great, people leave early or work remote.

Cons

1. It's no longer able to sustain the results that it has promised its investors and on its way to being bought out. No longer a startup, but a growth company, and it needs to deliver it's growth numbers. 2. Upper management keeps to be constantly 'managed up' by the middle managers. It drains the middle managers, and ultimately us. Perhaps the upper managers try to prove themselves that they 'belong' to top apps? 3. Middle managers lack critical and analytical thinking - I've been there for a year and I'm still struggling to find evidence on analytical thinking around strategy - basic things like "Here are the three levers to growth", is still absent. Instead, currently it's "Let's do strategy X", without much transparency around why we forgo the alternatives. 4. They don't know who their users are - Yeah, ask them in the interview 'who are your users? Describe them to me? Individuals? Family?' They won't be able to answer, not even the Product Managers 5. They do very little tests - Ask them about AB tests, and how much they are doing that now. They are doing a few, but this is far behind what you would expect from a high growth company. There still isn't a practice around that. 6. Ostracized for debating / asking questions - I worked in a meeting between Engineering and Product, and my team got a lot of feedback about our work, which I thought was fair, and even excited. I later found that my team head went and complain to the other team about overly harsh and critical, and thereafter we didn't hear feedback from the other team - what a shame. 7. Politics and nepotism are rampant

5.0
Sep 25, 2018
Recommend
CEO approval
Business Outlook

Pros

Great people with a wide range of personalities. Hopper is inclusive and interesting with room for anyone who wants to contribute. Fosters genuine friendships and healthy working relationships. You will be pushed to improve constantly and will learn on the fly. Work can at times be demanding, but a flexible culture creates a great work/life balance. Competitive compensation and benefits.

Cons

Hopper is a growth company so internal politics and constant reorganizations can be draining at times.

Viewing 415 - 417 of 433 Reviews

Glassdoor has 468 Hopper reviews submitted anonymously by Hopper employees. Read employee reviews and ratings on Glassdoor to decide if Hopper is right for you.