Hopper reviews

Hey, I wanted to share some stuff about where I work. The Flight department has a lot of bullying and teammates using bad language, which really sucks. The top management is all about money and they put a ton of pressure on the middle managers to be rude and push the team to the limit. Forget about having any work-life balance because they have this on-call system that wakes you up at 2 AM on a freaking Saturday! And here's the thing, they don't have a clue about how to develop software or design a good user experience. It's a mess. The only thing they seem to care about is making loads of money by selling additional stuff and fintech to poor travelers. It's like, give us 50 bucks and we'll save your hotel/flight/car for 24 hours. It's pretty sketchy. And to make matters worse, they don't even know much about the industry. They just slapped together this crappy interface to sell flights and houses from other suppliers. It's a total mess. They managed to trick Capital One and a few other investors into putting their money into this startup, but honestly, most of the cash is just going to benefit a handful of top managers. To be honest, I don't have high hopes that we'll survive until 2025. The way we do business is shady as hell.

When joining Hopper, you can immediately feel the dark energy. Employees don't communicate, don't smile, don't reinforce one another and no one seems happy. Per their "Single-Threaded-Ownership" framework, Communication Is Terrible. Employee's judgement and opinions don't matter and are not considered. People are afraid of being themselves so they keep their heads down and try not to step out of line. Hopper does not make any effort of implementing diversity & inclusion. If you don't fit in the mold, you will be made to feel like an outsider. The CEO at Hopper abolished the HR and People Operation function in its entirety so even if employees felt comfortable speaking up, there are no resources available to them. Employees are presented with impossible goals and ridiculous timelines. Hopper ONLY rewards results and not work. (Per their Single-Threaded-Ownership framework). Fear is palpable - employees constantly feel like they are getting fired.