Hopper reviews

My biggest issue (and the reason that this is a 4-star review instead of 5) is how the company handled the COVID crisis. The layoffs are understandable due to the state of the travel industry, but just weeks before when people were buying a lot of flights in reaction to the dip in airline prices, there was an almost unanimous vibe of celebration in slack. When someone called out that we were essentially celebrating a global pandemic, people who are very high up in the company publicly shamed him which really rubbed me the wrong way. Additionally, when this was brought up to HR, nothing was really done about it. I feel like this really shed some light on the general mindset of a lot of the people working at Hopper. There is a true obsession with the success of the company - and while I don't think that it is necessarily a bad thing, it can definitely be pushed too far. Basically, it becomes an echo chamber where success is the goal at any cost, I think there are other considerations to be had.

No direction or vision -- Hopper is like a teenager with growing pains and an underdeveloped prefrontal cortex. It has a vague idea of what it wants, but makes major business decisions without thorough research. Which is very ironic for a "data driven start-up". Zero accountability -- The company motto appears to be: We will (maybe, probably) deal with this later. Weak leadership -- When things are good, the company is functional, but we all know that a company's strength is measured by its response in times of crisis. Hopper's is abysmal. When things go wrong, leadership flails, forgets how to speak or listen. Ethically bankrupt -- Internally, the company has some serious and unaddressed issues with nepotism and discrimination. Forget merit, performance or competence: if you are well liked or well connected you will go further. I won't even go into detail about how the company treats its customers. All you need to know is available free of charge on Trustpilot. Company culture, what company culture? -- What does Hopper stand for? Besides trees, I could not tell you ‘cause we all know that “customer obsession“ thing is a big reach.