Does Hopper pay their employees well?

According to anonymously submitted Glassdoor reviews, Hopper employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Hopper. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Hopper?

41% of Hopper employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hopper 3.5 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Hopper?

Senior Software Engineer (29) , Travel Agent (24) , Software Engineer (22) , Travel Experience Agent (18) , Market Manager (16) , Customer Service Representative (12) , Product Manager (12) , Senior Travel Experience Agent (7) , Team Leader (7) , Customer Service Agent (6) , Travel Experience Specialist (6) , Software Developer (5) , Team Lead (5) , Analyst (4) , Director (4)

What are the pros of working at Hopper according to real employee reviews?

"Great people at the company." ((in 40 reviews)); "Benefits were great." ((in 33 reviews)); "Permanent work from home" ((in 29 reviews)); "Competitive Salary and good health card" ((in 26 reviews)); "Unlimited PTO (that we can actually use)" ((in 18 reviews))

What are the cons of working at Hopper according to real employee reviews?

"Bad management and not clear instructions" ((in 36 reviews)); "The culture is toxic" ((in 24 reviews)); "With poor leadership, financial instability, and no sustainable contracts, bankruptcy seems inevitable unless a buyer steps in." ((in 23 reviews)); "It seems like the managers have an unfair power to let people go without investing much into them." ((in 17 reviews)); "No job security is a huge issue with this company especially for North American employees." ((in 14 reviews))

What are employees saying about Hopper layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hopper layoffs and their outlook for job security at Hopper in 2026.

Hopper reviews

Compare reviews

3.4

41% would recommend to a friend

(433 total reviews)

Frederic Lalonde

51% approve of CEO

44% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.5

Work/Life balance

3.3

Diversity & inclusion

3.0

Career opportunities

2.9

Culture & values

2.8

Senior management

Hopper has an employee rating of 3.4 out of 5 stars, based on 433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hopper employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

433 reviews

1.0

Aug 7, 2020

I don't recommend

Senior travel experience agent

Recommend

CEO approval

Business Outlook

Pros

The company allowed for a work from home policy after consideration of recommendations from employees.

Cons

Initially this was a great company who was so focused on their customers. I felt great to be a part of this team. Then they changed their systems so that we no longer accepted phone calls and emails. We were exclusively chat based. It was a disaster. Customers would send in a chat and it would take sometimes 2 weeks to respond and as an agent I had at times up to 10 chats at once with extremely upset people. They didn't seem to care anymore about customer service and if you read the reviews on Trusted Pilot you will see that many have lost faith in Hopper. They did a massive hiring in Columbia and Manila and asked for the staff to assist with training and then they did a massive layoff of the Canadian staff and they were quite heartless about it.

1.0

Jul 20, 2020

Joke of a company

Senior travel experience agent

Recommend

CEO approval

Business Outlook

Pros

No Pro's at all, just a bunch of brainwashed hypocrites at hopper

Cons

Everything was a downside at hopper, shame on them on how they laid off their most experienced and loyal employees. They left their employees stranded just like they let customers stranded at all times. Now they are using people from Colombia and Manila to safe their joke of a company while in Montreal people have been laid off in the most ruthlessly, cruel way. Talent, experience and knowledge is not recognized.

5.0

Jul 12, 2016

Great Product, Better People

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hopper is innovating in a commoditized space. The product is user friendly and getting better every day. Users love it. The team is full of uniquely intelligent and capable people that happen to be a lot of fun as well. There's nothing cookie cutter about the crew. It's a small team though which means you'll have ownership and genuine opportunity for impact. Compensation and benefits are very competitive. Office atmosphere is casual and open. All together, it's a really great place to work.

Cons

There aren't any day-to-day cons honestly. It's a great place work. The hiring process is long which can be a challenge for a company in growth mode, but we all understand the need to curate the team. And it's a typical startup in that some ideas/projects will get cut, no matter how much you love them. It might sting a little if you've been working on it for a while, but conversion is king at the end of the day.

Viewing 16 - 18 of 433 Reviews

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