Hopper reviews

They absolutely tanked their online reputation by switching to a live chat system. There was no way to effectively keep up with traffic and they left many customers stranded. They treated their employees like slaves and any mention of mental health was met with annoyance. So many employees left, as the new systems were downright destructive to employee well being. The maximum volume for a customer service agent was to have 3 chats ongoing. Most employees had more than 10 at all times and good luck trying to complain about it. Your complaint will go unanswered. The scummiest response of all time to a pandemic. While some cuts may have been necessary, Hopper's upper management cut over 200 employees. Why? In order to transition their workforce overseas as they had already been planning for months. This just let them show everyone out the door quicker. No empathy. I was interviewed for a promotion on March 29th and let go April 6th. Many other employees have a similar story as I do. Hopper's motto should be: Burn out our staff, then kick them overboard.

1. It's no longer able to sustain the results that it has promised its investors and on its way to being bought out. No longer a startup, but a growth company, and it needs to deliver it's growth numbers. 2. Upper management keeps to be constantly 'managed up' by the middle managers. It drains the middle managers, and ultimately us. Perhaps the upper managers try to prove themselves that they 'belong' to top apps? 3. Middle managers lack critical and analytical thinking - I've been there for a year and I'm still struggling to find evidence on analytical thinking around strategy - basic things like "Here are the three levers to growth", is still absent. Instead, currently it's "Let's do strategy X", without much transparency around why we forgo the alternatives. 4. They don't know who their users are - Yeah, ask them in the interview 'who are your users? Describe them to me? Individuals? Family?' They won't be able to answer, not even the Product Managers 5. They do very little tests - Ask them about AB tests, and how much they are doing that now. They are doing a few, but this is far behind what you would expect from a high growth company. There still isn't a practice around that. 6. Ostracized for debating / asking questions - I worked in a meeting between Engineering and Product, and my team got a lot of feedback about our work, which I thought was fair, and even excited. I later found that my team head went and complain to the other team about overly harsh and critical, and thereafter we didn't hear feedback from the other team - what a shame. 7. Politics and nepotism are rampant