IBM Customer Success Manager (CSM) reviews

4.1

81% would recommend to a friend

(54 total reviews)
avatar

Arvind Krishna

84% approve of CEO

65% positive business outlook

Customer Success Manager (CSM) employees have rated IBM with 4.1 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have an excellent working experience there. IBM is rated in line with the average (within 1 standard deviation) by Customer Success Manager (CSM) professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

54 reviews
5.0
Aug 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Friendly people and a great opportunity to learn and grow. Good flexibility

Cons

To make the most out of it, you should be proactive as opportunities are self driven

3.0
Jun 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Lots of resources to learn and update your knowledge.

Cons

Very unorganized, scrappy, lots of bureaucracy typical huge corporations. Constant push for selling AI/GenAI, even though it's well behind the competition tech wise.

Viewing 10 - 12 of 54 Reviews

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