Is IBM a good company to work for as a Systems Service Representative?

Systems Service Representative professionals working at IBM have rated their employer with 4.0 out of 5 stars in 1,449 Glassdoor reviews. This is a higher than average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open Systems Service Representative Jobs at IBM now and start preparing for your job interview by browsing frequently asked Systems Service Representative interview questions at IBM .

Does IBM pay Systems Service Representative employees well?

Systems Service Representative professionals rate their compensation and benefits at IBM with 3.5 out of 5 stars based on 1,449 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Systems Service Representative salaries at IBM.

What are the top reviewed jobs at IBM?

Software Engineer (4350) , Applications Developer (2909) , Software Developer (2421) , Project Manager (2323) , Senior Software Engineer (2038) , Senior Consultant (1846) , Consultant (1844) , IT Specialist (1112) , Application Developer (1105) , Associate Systems Engineer (1030) , Business Analyst (1025) , Systems Engineer (871) , Manager (850) , Managing Consultant (847) , Intern (824)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 11042 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 5049 reviews)); "Work from home flexible is good to manage work and home both" ((in 4339 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3401 reviews)); "Good benefits; IBM prides itself on being a leader in Healthcare Benefits and incentives for healthy living." ((in 3354 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5462 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2171 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 2045 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1749 reviews)); "Poor Leadership; Weak Execution; Benefits to employees are getting worse; Money spent on dividends instead of R&D." ((in 619 reviews))

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IBM Systems Service Representative reviews

4.0

79% would recommend to a friend

(1,449 total reviews)

Arvind Krishna

90% approve of CEO

77% positive business outlook

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Systems Service Representative employees have rated IBM with 4.0 out of 5 stars, based on 1,449 company reviews on Glassdoor. This indicates that most Systems Service Representative professionals have a good working experience there. IBM is rated in line with the average (within 1 standard deviation) by Systems Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews

5.0

Nov 11, 2025

Good experience for your next job

System service representative

Recommend

CEO approval

Business Outlook

Pros

Dynamic working style and fully structured management

Cons

High level of pressure and work life no balance

3.0

Oct 25, 2025

Company is good for freshers and exp

Systems administrator

Recommend

CEO approval

Business Outlook

Pros

Nothing as I can see

Cons

No salary hike ..no hikes every year

5.0

Oct 16, 2025

I love IBM

System services representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits. Friendly coworkers. Great skill enhancement opportunities.

Cons

A little underpaid for the workload and consistent education from new contracts/systems that are consistently being acquired.

Viewing 16 - 18 of 1,449 Reviews

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