Is IBM a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at IBM have rated their employer with 4.1 out of 5 stars in 98 Glassdoor reviews. This is a higher than average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open Tech Support Representative Jobs at IBM now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at IBM .

Does IBM pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at IBM with 3.8 out of 5 stars based on 98 anonymously submitted employee reviews. This is 5.4% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at IBM.

How happy are Tech Support Representative professionals working at IBM?

55% of Tech Support Representative employees at IBM would recommend their employer to a friend. This rating has decreased by 29% in the past 12 months. Tech Support Representative professionals have also rated IBM with a 4.2 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.2 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at IBM?

Software Engineer (4347) , Applications Developer (2909) , Software Developer (2421) , Project Manager (2323) , Senior Software Engineer (2036) , Senior Consultant (1846) , Consultant (1844) , IT Specialist (1112) , Application Developer (1105) , Associate Systems Engineer (1030) , Business Analyst (1025) , Systems Engineer (871) , Manager (850) , Managing Consultant (847) , Intern (824)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 11071 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 5018 reviews)); "Flexible timings and work from home options but again that depends on the kind of project we are working." ((in 4386 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3411 reviews)); "Good benefits backed by a solid fortune 50 company with world class products and services." ((in 3328 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5355 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2173 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 2006 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1779 reviews)); "Poor leadership: One senior exec's ego is much larger than his brain; no longer values employees." ((in 612 reviews))

IBM Tech Support Representative reviews

4.1

55% would recommend to a friend

(98 total reviews)

Arvind Krishna

21% approve of CEO

89% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (98 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Tech Support Representative employees have rated IBM with 4.1 out of 5 stars, based on 98 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have an excellent working experience there. IBM is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

98 reviews

3.0

Mar 25, 2021

Challenges from anything but technologies

Tech lead

Recommend

CEO approval

Business Outlook

Pros

Many Challenges coming from a diverse, changing and proud environment. Here you can learn how to make ends meet at a very high scale, interacting with teams in different time zones. Lot of enthusiasm and everyone treated with the highest respect.

Cons

Lack of organisation, business makes highly impacting decisions with very little technical advice. Agile is followed as a result of implementing ceremonies, rather than genuinely understanding the core principles.

2.0

Mar 4, 2021

No pay rises, no bonuses, no promotions

Tech lead

Recommend

CEO approval

Business Outlook

Pros

Looks good on your CV Lots of online in-house training available

Cons

No career progression No promotions No pay rises No bonuses Lots of regular redundancies

5.0

Feb 26, 2021

Tech Lead

Tech lead

Recommend

CEO approval

Business Outlook

Pros

good work environment, good work culture

Cons

no cons, need more projects for hire band

Viewing 58 - 60 of 98 Reviews

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IBM Tech Support Representative reviews

Company ratings over time

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Challenges from anything but technologies

No pay rises, no bonuses, no promotions

Tech Lead

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